Market Intelligence Manager

About Us:
DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.

Reporting to the Director of Product Marketing & Market Intelligence within the HCM team, the Market Intelligence Manager will play a pivotal role in supporting the Product Marketing, Sales, Product, and Client Success teams. This role involves conducting thorough analyses of the competitive landscape, supporting exploratory research on market trends, and overseeing the governance of VoC feedback loops. Their insights will directly inform strategic decisions across the organization, shaping DailyPay's GTM and product roadmap strategy. This position offers a unique opportunity to contribute directly to the intelligence driving DailyPay's growth and success.

COMPETITIVE INTELLIGENCE

• Lead strategic competitive intelligence efforts by conducting in-depth research on current and adjacent competitors, leveraging CI software (e.g., Klue) and feedback channels to synthesize data into actionable insights that inform strategic decision-making

• Manage and curate the competitive intelligence repository, ensuring it is regularly updated to meet current organizational needs and standards

• Develop concise intelligence digests summarizing key news and providing insightful analysis of organizational implications

• Proactively manage SLAs for timely collection and updating of intelligence resources, collaborating on the creation of reports and assets

• Serve as the subject matter expert on direct and indirect markets, advising sales and client success teams on competitive threats and objection handling, and providing strategic recommendations for product positioning and competitive strategy

MARKET & CUSTOMER INSIGHTS

• Drive the development and execution of strategic market research plans aligned with overarching business objectives

• Lead the analysis and interpretation of research findings to extract actionable insights and recommendations for decision-making

• Own vendor management and tech evaluation for research projects and key intelligence tools

• Maintain DailyPay’s win/loss program through management of Clozd and Salesforce reporting, partnering with Sales and Client Success to identify feedback needs

• Establish and manage a cross-functional ‘input’ process for B2B VoC sources (e.g., win/loss, sales advisory), synthesizing information into a centralized report to inform product innovation, positioning, and messaging strategies

• Effectively communicate research findings and strategic recommendations to senior management and key stakeholders through detailed reports, dynamic presentations, and interactive dashboards

• 5+ professional experience in business analysis, intelligence, research, PMM, or similar role

• Experience delivering process improvement strategies to support cross-department initiatives

• Experience managing research operations, including but not limited to: research vendor management, research initiative planning, data cleaning

• Experience in both structured and unstructured research methods

• Experience working in Klue or a similar CI tool

• Exceptional written & verbal communication skills

• Excellent time management and project management

• Experience working with data sets in excel

• Experience delivering thoughtful and impactful content through powerpoint

• Ability to work independently with minimal supervision

• Demonstrated professionalism and ability to navigate difficult questions/requests

• Flexibility to learn on an accelerated curve and adapt quickly to changing needs

• Exceptional health, vision, and dental care

• Opportunity for equity ownership

• Life and AD&D, short- and long-term disability

• Employee Assistance Program

• Employee Resource Groups

• Fun company outings and events

• Unlimited PTO

• 401K with company match

DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.

We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.

DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

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