Market Intelligence Analyst

Ready to be a Titan?
As a Specialist in Marketing Strategy at ServiceTitan, you will play a crucial role in supporting strategic decision-making across marketing. You will be responsible for conducting comprehensive market and competitive research, analyzing data, and delivering high-quality work that drives business growth. This role requires quickly learning and following established processes, executing assigned tasks with precision, and consistently producing strong output on time.

What you'll do:

• Conduct in-depth market research to identify trends, customer needs, and potential new market opportunities.

• Gather and analyze competitive intelligence, including go-to-market strategies, product offerings and positioning.

• Collaborate closely with product marketing to develop competitive positioning, differentiated messaging and impactful sales enablement materials.

• Prepare and deliver clear and concise reports and presentations on findings and recommendations to internal stakeholders on a regular basis.

• Monitor industry trends and customer behavior, assessing their impact on our business strategy.

• Assist in designing and executing primary research initiatives with customers and industry stakeholders.

• Cultivate relationships with key internal stakeholders (Sales, Product) to understand emerging business needs and enhance strategic analysis capabilities.

• Support survey design and implementation for customer and market research purposes.

• Own win/loss reporting for various segments of the business. 

What you'll need:

• Bachelor's degree in Marketing, Business Administration, or a related field (or equivalent experience).

• 2+ years of experience in market research, competitive analysis, or marketing strategy within a B2B environment, preferably in SaaS.

• Strong analytical skills with the ability to derive insights from data and translate them into actionable strategies.

• Proficiency in data analytics, visualization, and data collection tools, including Tableau, Salesforce, and advanced Excel skills.

• Excellent communication and presentation skills, capable of articulating complex ideas to various levels of stakeholders.

• Self-motivated individual who can work independently with minimal supervision, yet thrive in a collaborative team environment.

• Familiarity with competitive intelligence software (e.g., Crayon, Klue) and other market research tools is advantageous.

• Passion for AI and technology and a keen interest in staying updated with industry trends and innovations.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.

• Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.