Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.
Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles.
Reporting to the Manager, Market Intelligence, this role monitors market developments, identifies risks and opportunities, and develops insights and resources that help stakeholders understand the external landscape and make informed business decisions.
Outcomes and Activities:
- This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.
- This position is available in three regional assignments: Northeast, Southwest, and West. Each hire will serve as a dedicated partner to the sales teams within their assigned region. To ensure alignment with business needs, employees must work core hours of 9:00 a.m. to 5:00 p.m. in the local time zone of the region they support, regardless of where they reside.
Market Research and Monitoring
- Monitor market conditions, dealer dynamics, customer trends, competitor activity, products, pricing approaches, industry developments, and emerging trends.
- Gather and evaluate intelligence from internal and external sources.
- Support research related to strategic initiatives, market opportunities, and business priorities.
- Maintain awareness of developments that may affect dealers, customers, competitors, or the broader industry.
Analysis and Insight Development
- Analyze market, customer, dealer, competitive, and industry information to identify trends, risks, opportunities, and business implications.
- Develop market assessments, competitor profiles, dealer insights, SWOT analyses, and intelligence summaries.
- Translate research findings into clear, actionable insights and recommendations.
- Support executive summaries, presentations, and ad hoc analysis for leadership and business partners.
Market Insights and Business Resources
- Develop and maintain market briefs, competitor comparisons, dealer insights, differentiation resources, and intelligence summaries.
- Document competitor strengths, weaknesses, positioning, and key market developments.
- Support stakeholders with timely market research, competitive intelligence, and insight requests.
Reporting and Knowledge Management
- Maintain market research libraries, competitor databases, intelligence repositories, and tracking tools.
- Support recurring market intelligence reports, dashboards, and market updates.
- Ensure intelligence resources remain accurate, organized, and current.
- Identify opportunities to improve research, reporting, and knowledge-management processes.
Cross-Functional Partnership
- Partner with Sales, Marketing, Product, Analytics, Strategy, and other stakeholders to understand intelligence needs.
- Gather field observations and stakeholder feedback to strengthen competitive insights.
- Communicate relevant findings clearly and in a timely manner.
Requirements:
- Bachelor’s degree in Business, Economics, Marketing, Finance, Analytics, or a related field, or equivalent relevant experience.
- At least two years of experience in Competitive Intelligence, Market Research, Business Analysis, Sales Strategy, Product Marketing, Analytics, or a related field.
- Strong research, analytical, problem-solving, and critical-thinking skills.
- Ability to synthesize complex information into concise, actionable insights.
- Strong written and verbal communication skills.
- Proficiency with Excel, PowerPoint, and common reporting or analytics tools.
- Ability to travel up to 25% based on business needs.
Preferred:
- Experience supporting Sales, Strategy, Product, Marketing, or go-to-market functions.
- Experience with market research, competitive intelligence, business intelligence, or analytics platforms.
- Experience developing business reports, presentations, or executive summaries.
- Automotive finance, financial services, fintech, or related industry experience.
Targeted Compensation: $75,000 – $87,500 base salary + annual bonus plan
This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.
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Benefits
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
Our Company Values:
To be successful in this role, Team Members need to be:
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
Expectations:
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S.
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.
California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
Play the video below to learn more about our Company culture.
Skills Required
- Bachelor’s degree in Business, Economics, Marketing, Finance, Analytics, or a related field, or equivalent relevant experience
- At least two years of experience in Competitive Intelligence, Market Research, Business Analysis, Sales Strategy, Product Marketing, Analytics, or a related field
- Strong research, analytical, problem-solving, and critical-thinking skills
- Ability to synthesize complex information into concise, actionable insights
- Strong written and verbal communication skills
- Proficiency with Excel, PowerPoint, and common reporting or analytics tools
- Ability to travel up to 25% based on business needs
- Experience supporting Sales, Strategy, Product, Marketing, or go-to-market functions
- Experience with market research, competitive intelligence, business intelligence, or analytics platforms
- Experience developing business reports, presentations, or executive summaries
- Automotive finance, financial services, fintech, or related industry experience
Credit Acceptance Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Credit Acceptance Corporation and has not been reviewed or approved by Credit Acceptance Corporation.
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Fair & Transparent Compensation — Pay is described as competitive and fair for the role, and overall compensation is framed as a clear strength. Total compensation is also positioned as strong relative to comparable employers, reinforcing perceived fairness.
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Strong & Reliable Incentives — Bonuses, profit sharing, and performance-based commission are repeatedly highlighted as meaningful add-ons to base pay. Incentive opportunities are presented as especially attractive in sales and market-facing roles, including uncapped earning potential.
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Healthcare Strength — Health coverage is portrayed as comprehensive, spanning medical, dental, vision, life, and disability protections. Day-one eligibility is emphasized as a differentiator that increases the practical value of the package.
Credit Acceptance Corporation Insights
What We Do
Our people and culture create a positive workplace that drives us to succeed. Working together as a team has resulted in many national workplace awards, including Fortune magazine’s annual “100 Best Companies to Work For” list for 7 consecutive years. We’ve also been named to IDG's Computerworld Best Places to Work in IT-Midsize category for the past five years. Based on 2021 survey data, 92% of our team members believe Credit Acceptance is a Great Place to Work (GPTW). At Credit Acceptance, we are passionate about what we do. Our team members are intelligent, motivated, compassionate people who work hard and know how to have fun. We offer a strong work-life balance with many great benefits that start on day one. We focus first and foremost on striving to make our Company as valuable as possible, because we know it is the core of our success. Our team members are motivated by their desire to “Change Lives,” as well as by their fellow colleagues, Company leaders, competitive compensation, and career advancement opportunities. Loans made or arranged pursuant to a California Finance Lenders Law license.
