Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
We are expanding our Market Intelligence team and looking for an experienced and highly motivated Market Intelligence Analyst. The team plays a key role in identifying market, industry and economic trends, leading research initiatives, and using external data sources to support decision making and strategy definition.
By collaborating with internal stakeholders, the team synthesizes, collects, and interprets data across assigned regions to support decision-making in areas such as company and go-to-market strategy, sales strategy, product positioning, and pricing. The role is essential in helping Infobip make data-driven, competitive, and well-informed business decisions.
If you enjoy making sense of complex data, uncovering insights, and turning research into business impact, this role is for you.
What you’ll do
Conduct full-scope market research and consolidate findings into actionable reports, and insights that support business growth and profitability
Analyze quantitative and qualitative data to uncover customer preferences, needs, trends, and opportunities
Collect, compile, and evaluate statistical data using both modern and traditional research methods
Deliver reliable market analysis, interpret findings, and provide clear recommendations to internal stakeholders
Build, maintain, and improve research databases, ensuring accuracy, relevance, and usability
Stay informed about market trends, industry developments, research best practices, and new analytical approaches
Maximize the use of external data providers to support smarter customer targeting and prospecting
Partner with research agencies to access and leverage global market reports and insights
Collaborate across departments such as technical, finance, sales, development, and management on international projects
Use AI tools and AI-enabled research methods to improve efficiency, support analysis, automate repetitive tasks, and enhance the quality of insights
What makes you a strong fit
You have advanced skills in Microsoft suite
You are familiar with Intelligence tools, CRM systems, or other analytics software
You have a consultative mindset and are able to work with internal stakeholders as a trusted partner, translating data and research into clear recommendations
You have strong analytical skills and can work independently in a dynamic environment
You are highly motivated, proactive, curious, and eager to learn
You are comfortable working with data and translating it into clear business recommendations
You have excellent communication skills in English, both written and spoken
You have an interest in AI, and ideally some practical knowledge of AI tools, AI-assisted research, or data analysis methods
Experience using AI in research, analysis, or productivity workflows is a strong plus
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
Please be aware that Infobip processes job applications only through our official platform Workday. Applications submitted via other third-party platforms are not reviewed or processed by Infobip. #LI-MM2Skills Required
- Advanced skills in Microsoft Suite (Excel, PowerPoint, Word)
- Familiarity with intelligence tools, CRM systems, or analytics software
- Strong analytical skills and ability to analyze quantitative and qualitative data
- Ability to build, maintain, and improve research databases
- Consultative mindset and ability to translate data into clear recommendations for stakeholders
- Ability to work independently in a dynamic environment and collaborate across departments
- Excellent written and spoken English communication skills
- Interest in AI and familiarity with AI tools or AI-enabled research methods
- Practical experience using AI in research, analysis, or productivity workflows
- Proactive, curious, highly motivated and eager to learn
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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