Market Development Manager

About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel also owns and operates brick and mortar casinos and a racino venue.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year. For more information, please visit www.accelentertainment.com.

Job Description:

ABOUT ACCEL ENTERTAINMENT

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments and 20 self-owned gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, fraternal and veteran establishments, as well as brick and mortar casinos and horse racing venues.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company also owns and operates Fairmount Park Casino & Racing, which opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year.

SUMMARY

The primary responsibilities of the Market Development Manager include but is not limited to building and nurturing strong client relationships, ensuring their needs are met, and enhancing their overall customer experience. This position serves as the primary liaison between the customer base and the company's support infrastructure. It focuses on customer satisfaction while ensuring clients' needs are addressed promptly and efficiently.

DUTIES AND RESPONSIBILITIES

• Serve as a primary point of contact for assigned accounts, building strong relationships through weekly client outreach and at least two in-person visits per month to foster trust and rapport.
• Support Relationship Managers by coordinating meetings, managing calendars, arranging appointments, and providing general administrative assistance, including expense processing and reimbursements.
• Deliver exceptional client support by addressing inquiries, resolving issues, escalating technical concerns as needed, and ensuring timely completion through proper channels.
• Develop a thorough understanding of customer needs and proactively propose solutions to expand existing relationships and meet client objectives.
• Ensure accurate and timely delivery of all client deliverables while facilitating smooth, efficient support processes.
• Monitor Salesforce activity and key performance metrics for Relationship Managers, providing insights to improve performance and customer engagement.
• Plan and coordinate marketing and promotional events (e.g., golf events, Brand Ambassador activations, Spin Wheel events) to strengthen client relationships and brand presence.
• Lead and support customer retention initiatives, identifying opportunities to enhance the customer journey and overall player experience.
• Provide guidance and education to clients on market trends, company updates, processes, and product or technology enhancements, including player experience training when applicable.
• Collaborate cross-functionally with sales, marketing, service, product development, and leadership teams to ensure a cohesive and seamless customer experience.
• Maintain responsibility for the condition and quality of on-site assets, coordinating service or warehouse support as required.
• Handle customer complaints and concerns professionally and efficiently, ensuring high levels of satisfaction and loyalty.
• Maintain clear and consistent communication with leadership and staff regarding client needs, operational updates, and relevant gaming industry developments.

QUALIFICATIONS

• Bachelor’s degree from accredited university
• 1-3 years of experience in account management
• Advanced problem resolution skills and negotiations
• Ability to create and manage some marketing initiatives
• Ability to anticipate customers’ needs and match appropriate products and services
• Ability to create processes and mold internal departments to meet customer needs
• Comfortable working under pressure in a fast-paced environment
• Core computer and Microsoft Office competencies
• Excellent written and verbal communication skills
• Ability to understand and follow written and verbal instructions
• Strong organizational, problem-solving skills; able to manage priorities and workflow
• Ability to work independently and as a member of various teams and committees
• Versatility and willingness to work within constantly changing priorities with enthusiasm
• Minimum of 21 years of age
• Valid driver’s license
• May be required to obtain and maintain an Illinois Gaming License

PHYSICAL DEMANDS AND WORK ENVIRONMENT (EDIT AS NEEDED)

• Frequently required to travel via vehicle (70%-80% weekly)
• Frequently required to stand, sit, walk, talk, and hear
• Continually required to utilize hand and finger dexterity, including use of a keyboard
• Occasionally required to climb, balance, bend, stoop, kneel, or crawl
• Occasionally required to lift/push weights up to 20 pounds
• Specific vision abilities required for this job include close, distance, and peripheral vision, depth perception, and ability to adjust or focus
• Noise level in the work environment is usually moderate

BENEFITS

• PTO / Wellness Days / Floating Holidays
• Medical / Dental / Vision Insurance
• Life / AD&D / Hospital Indemnity / Critical Illness / Accident Insurance
• STD / LTD
• Legal / ID Theft Insurance
• FSA (Health Care, Dependent Care, Limited Purpose) / HSA
• Traditional and Roth 401(k)

The above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Base Pay Range:

$65,000-75,000/yr

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.