At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job SummaryIron Mountain is seeking a highly analytical Market & Competitive Intelligence Analyst to join our Global Customer & Market Intelligence team. In this role, you will be responsible for executing global Voice of the Customer research programs and applying advanced analytics to reveal actionable customer insights.
The Global Customer & Market Intelligence team is dedicated to delivering evidence-based insights that advance the company’s growth goals across our global footprint in 61 countries.
What You’ll Do
In this role, you will:
Execute the full lifecycle of Voice of the Customer research programs—including data preparation, questionnaire building, and distribution—to deliver comprehensive dashboard reporting and strategic presentations.
Collaborate with the Senior Customer Experience Manager and business leaders to synthesize research findings into strategic insights and practical recommendations that fuel global expansion.
Ensure compliance with organizational standards by maturing the team’s operational processes, research policies, and standards to scale and optimize global performance
The ideal candidate will have:
5+ years of experience in market research, competitive intelligence, or Customer Experience within complex Business-to-Business environments.
Strong knowledge of Customer Experience management platforms (such as Qualtrics), Customer Relationship Management data analysis (such as Salesforce), and the use of Artificial Intelligence and Large Language Models to accelerate research synthesis.
Proven ability in basic statistical analysis methods and the interpretation of financial data to assess competitor health and visualize market trends.
Bachelor’s degree in Business, Marketing, Economics, Finance, or a related field; Strategic and Competitive Intelligence Professionals (SCIP) or Product Marketing Alliance (PMA) certifications are a plus.
Competitive compensation and benefits aligned with the experience.
Flexible work options and alternative work arrangements to support work-life balance.
Opportunities for continuous learning and professional growth within a global organization.
Comprehensive health, wellness, and retirement plans.
Are you ready to help Iron Mountain expand our customer relationships through data-driven insights? Apply today to join our Global Customer & Market Intelligence team! Please submit your resume in English.
Please apply with your resume in English
Category: MarketingSkills Required
- Bachelor's degree in Business, Marketing, Economics, Finance, or related field
- 5+ years of experience in market research, competitive intelligence, strategy consulting, or product marketing in a B2B environment
- Proficiency in Excel/Google Sheets and the ability to interpret financial data
- Proficiency in CRM data analysis (Salesforce or similar) with the ability to visualize trends
- Experience with quantitative survey design and statistical analysis methods (Minitab, R, Python)
- Experience managing or using Competitive Intelligence platforms
- Experience managing brand health tracking programs and conducting secondary research using analyst reports
- Strong collaboration skills and ability to document complex data clearly
- SCIP and/or PMA certification
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
-
Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
-
Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
-
Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
Gallery
