The Market Administration Coordinator (MAC) at the highest level responsible for managing complex administrative needs for a given field team. The MAC ensures efficient operations by managing clinician calendars, driving staff productivity, and providing administrative support to key Pod leaders (MPE, MM, CPL). The primary duties of this role include optimization of clinician calendars to meet the current needs and strategic priorities of the Pod, including engagement, PHDV completion, or treatment visits. An indicator of success for the MAC is meeting overall clinician productivity targets.
Day-to-day, the MAC operates with agility to optimize same-day calendar availability and create or adjust visits as needed. They also should support the delegation of forward-looking scheduling. Daily review of visit dashboards and reporting is critical to the MAC’s success. The MAC must be extremely organized and detail oriented.
This individual will be responsible for tracking and providing analytics to regional leaders on staff productivity and utilization. The MAC will work closely with their market and general managers to support initiatives within their assigned area. The MAC is a leader within their assigned area will need to interface with clinicians daily to support operations and drive productivity.
Responsibilities
- Review weekly and day-of calendars and take action to optimize staff utilization (scheduling new visits, rescheduling inefficient visits, shifting visit ownership, confirming visits, directly outreach to patients where needed)
- Provide administrative support to the team, such as monitoring and responding to Teams chats with staff for incoming clinician scheduling requests or confirming Doxy capability with members
- Measure, track and report out on staff productivity and utilization and proactively identify team members that are underperformers and outliers.
- Assist with onboarding duties for new hires on team, particularly in optimizing schedules to allow for training opportunities and visit ramping
- Coordinate scheduling updates between field based clinical team members and centralized scheduling team members.
- May call patients directly to book, reschedule or confirm visits.
- Perform other job-related duties as assigned.
Position Requirements
- Bachelor’s degree or equivalent experience in healthcare management, managed care, and/or home health environment.
- For bachelor’s prepared, prior experience in the healthcare industry, e.g., healthcare management, managed care, and/or home health environment is preferred.
- Prior experience analyzing performance and productivity metrics required.
- Microsoft Excel and Salesforce experience is preferred.
- Proven accountability for performance outcomes and exceptional organization skills.
- Ability to multi-task and manage a large volume of concurrent priorities.
- Demonstrated verbal, written, and visual communication skills.
- This position is remote but may require 25% travel within their given market.
Benefits
- Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
- Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources
- Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave
- Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts
About Monogram Health
Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.
Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.
Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.
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What We Do
Monogram Health is a leading value-based specialty provider of in-home evidence-based care and benefit management services for patients living with polychronic conditions, including chronic kidney and end-stage renal disease.
