HMM, we’re not just a global leader in integrated logistics and shipping—we’re shaping the future of maritime transport. With a diverse fleet and extensive global network, we deliver customized, sustainable solutions that create value for our customers. Our vision to be #1 in customer trust, employee satisfaction, and green shipping sets us apart from competitors. We offer competitive compensation, career development opportunities, and a work culture that blends autonomy with strategic support. Join us in driving innovation, sustainability, and success across the shipping and logistics industry.
Why HMM?
- Impactful Work: Be part of a company that shapes the global supply chain while contributing to economic, environmental, and social growth. At HMM, you’ll have the opportunity to work with a company committed to being #1 in customer trust, employee satisfaction, and green shipping.
- Career Growth: We are dedicated to your development. With mentorship, cross-department training, and career advancement opportunities, HMM invests in your success and professional growth.
- Collaborative Culture: Enjoy a dynamic work environment that fosters autonomy while providing continuous support and guidance from leadership to ensure your success and personal development.
- Competitive Benefits: HMM offers competitive compensation packages, health benefits, performance bonuses, 401K, and employee discount programs to support your well-being.
- Work-Life Balance: We believe in maintaining a healthy balance. Our generous vacation and floating holidays give you the flexibility to recharge and maintain a fulfilling life outside of work.
GENERAL POSITION OVERVIEW
Responsible for the manifest of export cargo. Ensuring documentation is accurate as per shipping details and instructions. Upon confirmation of sailing, documents must be released timely to shippers and/or freight forwarders. Handling Change of Destination after vessel sailing. Answering customer inquiries via phone, email, Live Chat. Correspond with internal and external customers as well as all overseas offices on a daily basis.
ESSENTIAL JOB FUNCTIONS/DUTIES
- Send final copy of B/L upon confirmed vessel sailing and release
- Print and release documents to shippers/forwarders via online or courier
- Handle COD including ROB & Return/Ship-Back
- Pre-Filing Manifest submission for cargo sailing out of Canada, CAMS and AFR
- US Customs Filing (EEM) & Panama manifest submission
- Inter-department communications via both verbal and written
- Guide HMM Bond Usage and Close out In-Bond shipment after vessel sailing
- e-Service https://www.hmm21.com/company.do Website Assistance for Web B/L customers
- Send B/L papers based upon request
- Approval process for Internet Original B/L registration
- Performs other duties as assigned.
QUALIFICATIONS
ESSENTIAL SKILLS, KNOWLEDGE, AND ABILITIES
- Detail oriented and self-directed
- Good communication skills both verbal and written
- Computer literate; Microsoft Excel, Word
- Basic mathematics
- Ability to multi task
- Outstanding customer service skills
- Good organizational skills
- General understanding of container business and terminal activity
EDUCATION AND EXPERIENCE
- High School diploma or GED required; college degree in logistics preferred but not required.
- Previous experience in the shipping industry preferred
Join HMM and navigate the future of shipping and logistics, where you’ll grow alongside an industry leader committed to sustainability, innovation, and excellence.
About HMM America Shipping Agency:
HMM is a leading global shipping company operating over 130 state-of-the-art vessels encompassing more than 50 sea routes to over 100 ports of call. HMM strategically collaborates with customers to develop customized supply chain solutions for dry, refrigerated, and other specialized cargo.
HMM is currently ranked in the Top 8 global ocean carriers in terms of service network and market capacity. HMM has formed a global business network of vessels, terminals, railroads, trucks, and offices around the world. HMM is highly regarded as one of the world's top integrated logistics companies with a commitment to operational excellence by our team of industry professionals and state-of-the-art technology.
Additional Details:
The pay range listed for this position is the anticipated starting salary or wage range, and the final offered rate will be based on individual merit and the relative compensation of employees in similar positions. HMM employee benefits include highly subsidized individual and family insurance coverage (medical, dental and vision), term life and disability insurance, 401(k) employer matching contributions, paid holidays, and up to 10 vacation days and six sick days in the first year.
HMM provides equal employment opportunities without regard to race, color, religion, sex, national origin, disability, or other legally protected characteristics. We will consider qualified applicants with criminal histories in a manner consistent with legal requirements. HMM participates in the E-Verify program.
Skills Required
- High school diploma or GED
- College degree in logistics
- Previous experience in the shipping industry
- Microsoft Excel and Word proficiency
- Basic mathematics skills
- Verbal and written communication skills
- Multitasking ability
- Customer service skills
- Organizational skills
- General understanding of container business and terminal activity
What We Do
Hyundai Merchant Marine (HMM) is a leading global shipping company operating over 130 state-of-the-art vessels encompassing more than 50 sea routes to over 100 ports of call. HMM strategically collaborates with customers to develop customized supply chain solutions for dry, refrigerated and other specialized cargo. HMM has formed a global business network of vessels, terminals, railroads, trucks and offices around the world. HMM is highly regarded as one of the world's top integrated-logistics companies with a commitment to operational excellence by our team of industry professionals and state of the art technology.
