Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
With growth as the top priority...
The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.
About the team + role
Robinhood Singapore's Trading Services team is committed to providing an outstanding customer experience. This is a unique opportunity for the right candidate to contribute to the margin/risk experience and the continued growth of Robinhood.
Our mission is to deliver an excellent end-customer experience and mitigate firm risk while supporting cutting-edge brokerage and financial products. We’re looking for a specialist to help grow our Margin team.
As a Margin Risk Specialist, you’ll be responsible for account level risk management and operations. You’ll perform essential daily duties to keep our margin business running smoothly, including analyzing and resolving various types of margin calls, communicating with customers via phone or email to resolve escalated issues, reviewing risk-based alerts. Additionally, you’ll be expected to help with options-related and trading operations.
The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.
What you’ll do
- Margin/Options Operations:
- Review daily margin calls and execute the firm's margin sellout process
- Research, prioritize, and resolve margin-related customer escalations
- Mitigate firm and customer risk through intraday alert monitoring and proactively resolve account issues
- Mitigate Option Assignment or Expiration Risk
- Manage accounts risks from over-leveraging due to options exposure
- Respond to and remediate options related SEVs
- In-house SME and a consultant to customers in a live support environment through email or phone support
- Trading Operations:
- Supervision of firm account maintenance/risk
- Key POC to manage trading related SEVs
- Liaise with US counterparts on day-to-day functions, as well as on potential issues
- Keep detailed records in accordance with standard operating procedures
- Ensure adherence to firm procedures and industry regulations
- Display understanding of complex financial concepts like Equities Trading, Margin, and Derivatives (Futures/Options) Trading.
- Adhere to Robinhood's policies and procedures pertaining to general customer scenarios and translate them into outstanding customer interactions.
- Ensure compliance with Firm policy, MAS rules and regulations.
- May be required to help at in-person marketing/sales events
- Assist with various ad-hoc reporting/project
What you bring
- Bachelor’s degree in Accounting/Finance/Economics/Business/Statistics/Actuarial Science or equivalent experience in a financial field preferred
- Currently have or ability to obtain CMFAS Modules for Rules: RES1B and RES 2B, or RES 12B and for Product Knowledge: CM-EIP/CM-SIP or CM-CMP (or already licensed to perform regulated activities in ‘Dealing in capital markets products that are exchange-traded derivatives contracts’, ‘Dealing in capital markets products that are units in a collective investment scheme’, ‘Dealing in capital markets products that are securities’)
- 4+ Years of experience in financial services operations, with minimum 2+ years specializing in Margin
- General understanding of trading, brokerage functions
- Strong interpersonal skills
- Excellent attention to detail
- Ability to communicate clearly and concisely (both verbal and written)
- Must be self-motivated, flexible, deadline-oriented, able to complete tasks with minimal supervision and have a strong work ethic
- Excellent organizational skills and the ability to multitask
- Ability to interface and work with a wide variety of individuals at all levels
- Ability to effectively prioritize and adapt to a changing environment
- Only Singaporean citizens or permanent residents
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on September 19, 2024.
Please see the independent bias audit report covering our use of Covey here.
Click here to learn more about available Benefits, which vary by region and Robinhood entity.
We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.
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What We Do
Robinhood Markets, Inc. (NASDAQ: HOOD) transformed financial services by introducing commission-free stock trading and democratizing access to the markets for millions of investors. Today, Robinhood, through its subsidiaries, lets you trade stocks, options, futures (which includes event contracts), and crypto, invest for retirement, earn with Robinhood Gold, and access an expert-managed portfolio with Robinhood Strategies. Headquartered in Menlo Park, California, Robinhood puts customers in the driver’s seat, delivering unprecedented value and products intentionally designed for a new generation of investors.
Additional information about Robinhood can be found at www.robinhood.com.
Why Work With Us
At Robinhood, we are building an elite team, applying frontier technologies to the world’s biggest financial problems. Every role can make a real impact. We’re a team of builders, doers, and bold thinkers who thrive in a high-performance environment and take pride in raising the bar for ourselves and the millions of customers we serve.
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