Marcus by Goldman Sachs, Customer Experience, Analyst - Richardson, TX

Posted 2 Days Ago
Be an Early Applicant
Richardson, TX, USA
In-Office
Entry level
Fintech • Financial Services
The Role
Develops operational metrics, KPIs, dashboards, and performance-monitoring reports for Marcus business units. Performs ad hoc analysis of large datasets, interprets findings, and recommends business-process improvements. Builds reporting mechanisms for management review while collaborating with internal stakeholders to support customer experience at scale.
Summary Generated by Built In

Marcus by Goldman Sachs

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

HOW YOU WILL FULFILL YOUR POTENTIAL 

Responsibilities 

  • Work in conjunction with business units to develop and improve specific operational metrics
  • Build and maintain subject matter expertise in the application of metrics and measurement to business process within specific domains
  • Provide ad-hoc reporting and analysis of data with the ability to demonstrate significance
  • Provide report building expertise and support in the creation of performance monitoring mechanism
  • Assist in the identification, development and evolution of KPIs
  • Create and manage dashboard reports for management review

Basic Qualifications

  • Bachelor’s degree or equivalent military experience
  • Demonstrated analytical skills and techniques
  • Experience dealing with large data sets (structured or unstructured)
  • Ability to interpret data to develop action plans to improve business processes
  • Ability to learn quickly and adapt to projects and deadlines
  • Passion for delivering a great customer experience at scale
  • Strong communication skills and the ability to build relationships with internal stakeholders
  • Strong judgment and comfort with ambiguity
  • Strong PC skills required (Excel, Access, PowerPoint, Word)
  • Competitive spirit with the ability to lead and motivate

Preferred Qualifications

  • Experience with metrics and reporting at a financial services company
  • Experience with Tableau, Power BI or similar data visualization tools
  • Experience in interacting with databases using SQL

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. 
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers
We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Disability Accomodation for Applicants | Goldman Sachs
© The Goldman Sachs Group, Inc., 2025. All rights reserved.
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. 

Skills Required

  • Bachelor's degree or equivalent military experience
  • Demonstrated analytical skills and techniques
  • Experience dealing with large structured or unstructured datasets
  • Ability to interpret data and develop action plans to improve business processes
  • Ability to learn quickly and adapt to projects and deadlines
  • Passion for delivering a great customer experience at scale
  • Strong communication skills and ability to build relationships with internal stakeholders
  • Strong judgment and comfort with ambiguity
  • Strong PC skills, including Excel, Access, PowerPoint, and Word
  • Competitive spirit with ability to lead and motivate
  • Experience with metrics and reporting at a financial services company
  • Experience with Tableau, Power BI, or similar data visualization tools
  • Experience interacting with databases using SQL

Goldman Sachs Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Goldman Sachs and has not been reviewed or approved by Goldman Sachs.

  • Healthcare Strength Coverage includes medical, dental, vision, disability, life and accident insurance, with multiple plan options and most premiums subsidized; coverage often starts on day one. Wellness resources, on-site health centers in some locations, and EAP access reinforce the depth of health support.
  • Parental & Family Support Family care includes on-site childcare in some offices, expectant parent resources, and transitional programs for returning parents. Feedback suggests parental leave is very generous, with reports of around 20 weeks paid leave and stipends for adoption, surrogacy, and fertility-related services.
  • Retirement Support The firm provides a 401(k) plan with employer matching contributions and broad financial education to help employees plan for retirement. Resources also support saving for education and preparing for unexpected events.

Goldman Sachs Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: New York, NY
67,118 Employees

What We Do

At Goldman Sachs, we believe progress is everyone’s business. That’s why we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, Goldman Sachs is a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices in all major financial centers around the world. More about our company can be found at www.goldmansachs.com

Similar Jobs

Caterpillar Logo Caterpillar

Architect

Artificial Intelligence • Cloud • Internet of Things • Software • Cybersecurity • Industrial
Hybrid
Irving, TX, USA
100000 Employees
148K-240K Annually

Caterpillar Logo Caterpillar

Architect

Artificial Intelligence • Cloud • Internet of Things • Software • Cybersecurity • Industrial
Hybrid
Irving, TX, USA
100000 Employees
148K-240K Annually

Caterpillar Logo Caterpillar

Architect

Artificial Intelligence • Cloud • Internet of Things • Software • Cybersecurity • Industrial
Hybrid
Irving, TX, USA
100000 Employees
148K-240K Annually

Shield AI Logo Shield AI

Staff Engineer

Aerospace • Artificial Intelligence • Machine Learning • Robotics • Software
In-Office
Dallas, TX, USA
160K-250K Annually

Similar Companies Hiring

Hanover Park Thumbnail
Artificial Intelligence • Fintech • Software • Financial Services
New York, New York
42 Employees
Kepler  Thumbnail
Artificial Intelligence • Fintech • Software
New York, New York
9 Employees
Onshore Thumbnail
Artificial Intelligence • Fintech • Software • Financial Services
New York, New York
60 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account