As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
Introduction: A Career at HARMAN Automotive
We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.
- Engineer audio systems and integrated technology platforms that augment the driving experience
- Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
- Advance in-vehicle infotainment, safety, efficiency, and enjoyment
What You Will Do
- Failure management:
- Functioning as a quality interface to the customer
- Leading the problem-solving process for 0km claim handling and reporting the result to the customer in 8D report format
- Coordinating the return process of the 0km claimed parts/resident engineering activity
- Organizing sorting and rework actions in the customer’s warehouse
- Initiation of Q-Alerts
- Participation in PFMEA
- Supporting problem-solving at highlighted problems in the production
- Initial Sampling/ Change management:
- Managing Production process and Product Approvals process according to VDA2 requirements with the customer and the Harman internal functions for getting PPA approvals for the parts
- Releasing product/process changes
- Creating/maintaining the part histories
- Support the software verification process in accordance with software check list
- Process audit:
- Participating in the internal process sign-off (IPSO) audits, yearly process audits according to VDA6.3 requirements and following-up the actions for the findings
- Hosting and executing the external process sign-off (EPSO) audits for process acceptance according to Formel-Q requirements (PCA2) of the VW Group and following-up the actions for the findings
- Safe Launch:
- Planning, getting approval and monitor the Safe Launch Plan (SLP)
- Reporting:
- Preparing monthly report for 0km quality performance
- Evaluation of the current ppm numbers
- Monitoring Turn Around Time (TAT) of customer complaints
- Making failure statistics for 0km complaints
What You Need to Be Successful
· 3-5 years of experience with quality management in the automotive industry
· 2-3 years of experience with customer support/service
· Demonstrable knowledge of automotive Quality core tools (FMEA, MSA, SPC, APQP, 8D) and VDA requirements (VDA 2, VDA 6.3, VDA 8D)
· Proficiency in problem solving with 8D methodology
· Knowledge of automotive industry requirements (IATF16949)
Bonus Points if You Have
· Knowledge of VW Group’s requirements (Formel-Q)
· Experience working with VW Group’s Supply portal (KPM, BeOn, LION), SAP system
· You have a working knowledge of German.
What Makes You Eligible
· You have a working knowledge of English.
· You are willing to travel, if necessary
· You have a valid driver’s license
· Due to the nature of global infrastructure, you understand that flexibility in working hours is required
What We Offer
- Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
- Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
- Extensive training opportunities through our own HARMAN University
- Competitive wellness benefits
- Tuition reimbursement
- “Be Brilliant” employee recognition and rewards program
- An inclusive and diverse work environment that fosters and encourages professional and personal development
You Belong Here
HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.
About HARMAN: Where Innovation Unleashes Next-Level Technology
Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.
Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.
If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!
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HARMAN is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training, and competitive compensation. (www.harman.com)
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#LI-AB5
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Skills Required
- 3-5 years of experience with quality management in the automotive industry
- 2-3 years of experience with customer support/service
- Knowledge of automotive quality core tools (FMEA, MSA, SPC, APQP, 8D)
- Knowledge of VDA requirements (VDA 2, VDA 6.3, VDA 8D)
- Proficiency in problem solving with 8D methodology
- Knowledge of automotive industry requirements (IATF16949)
- Working knowledge of English
- Valid driver’s license
- Willingness to travel if necessary
- Knowledge of VW Group requirements (Formel-Q)
- Experience with VW Group supply portals (KPM, BeOn, LION)
- Experience with SAP system
- Working knowledge of German
Harman Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harman and has not been reviewed or approved by Harman.
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Healthcare Strength — Healthcare coverage is described as comprehensive, often including medical, dental, and vision plans, with HSAs/FSAs and disability or life insurance also referenced. Wellbeing support such as EAP access and onsite occupational health services is also part of the package in some regions.
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Wellbeing & Lifestyle Benefits — Lifestyle-oriented benefits include employee product discounts and region-specific perks like free fruit deliveries, Cycle to Work schemes, and meal coupons or allowances. Flexible schedules and work-from-home options are also part of the overall offering where roles and projects allow.
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Fair & Transparent Compensation — Pay is repeatedly characterized as solid or market-aligned for many roles, with salary payments described as consistent and on time. Compensation is also tied to performance in some accounts, reinforcing a perception of basic fairness for a portion of employees.
Harman Insights
What We Do
Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!
