About the role
The Manufacturing IT Manager is responsible for delivering reliable, high‑quality IT, System Engineering, and Test Engineering services that support manufacturing operations and overall business objectives.
This role focuses on building and leading a collaborative and high‑performing team environment, ensuring clarity of expectations, accountability, and consistent execution across functions.
A key part of the role is maintaining effective communication with stakeholders—both customers and internal teams—by providing transparent updates on priorities, progress, and risks. The Manufacturing IT Manager engages confidently in customer discussions with a strong technical understanding to represent IT operations effectively.
How you will contribute
1. Customer Experience & Service Delivery
- Ensure the consistent delivery of reliable, high‑quality, and transparent IT services aligned with customer expectations.
- Participate in customer meetings (e.g., Ops Reviews, QBRs) and present structured updates on priorities, progress, risks, and outcomes.
- Translate customer and stakeholder needs into practical, well‑defined solutions.
2. People Leadership & Team Effectiveness
- Lead, support, and develop a collaborative team with clear roles, priorities, and expectations.
- Foster teamwork, knowledge sharing, and consistent ways of working across all functions.
- Support employee growth, engagement, and capability uplift.
- Collaborate with the Manufacturing leadership team to drive improvements across the broader operations environment.
3. Performance Management & Operational Control
- Establish and maintain a clear performance management framework with defined KPIs and regular review cycles.
- Monitor performance using data‑driven insights to identify gaps and drive corrective actions.
- Ensure operational delivery aligns with customer expectations, quality standards, and broader business goals.
4. Reporting, Governance & Visibility
- Maintain a standardized reporting structure, including dashboards covering priorities, timelines, status, and updates.
- Ensure consistent tracking and communication of projects, operational priorities, and improvements in governance forums.
- Provide accurate, timely, and well‑structured updates to support decision‑making and alignment.
5. Project & Portfolio Delivery
- Lead the planning, execution, and delivery of key projects, ensuring progress is monitored, risks are mitigated, and outcomes are achieved.
- Coordinate inputs across requirements, testing, stakeholder management, and dependencies.
- Address external constraints by ensuring clear follow‑up, escalation, and readiness for implementation with documented plans.
What you will bring
- A bachelor’s or master’s degree in Information Technology, Engineering, Computer Science, or a related field.
- Strong knowledge of Windows platforms, products, and relevant enterprise tools (e.g., JIRA for workflows and project tracking).
- Demonstrated ability to lead teams with clarity, structure, and a focus on collaboration, accountability, and performance.
- Strong communication skills with the ability to deliver clear, structured updates and build trusted stakeholder relationships.
- Hands‑on technical experience supporting stable, secure, and scalable IT environments, including monitoring, lifecycle management, and continuous improvement.
- Strong problem‑solving skills with the ability to translate issues into actionable plans and deliver results.
- Preferred but not required: Knowledge of infrastructure/datacenter operations (e.g., virtualization, storage, networking, high availability) and/or enterprise systems such as Active Directory, Azure/Office365, DNS/DHCP, certificates, and backup solutions.
#LI-SD2
Skills Required
- Bachelor's or master's degree in Information Technology, Engineering, Computer Science, or a related field.
- Strong knowledge of Windows platforms and relevant enterprise tools (e.g., JIRA).
- Demonstrated ability to lead teams with clarity and collaboration.
- Strong communication skills for structured updates and stakeholder relationships.
- Hands-on technical experience in stable, secure, and scalable IT environments.
- Strong problem-solving skills for actionable plans and results.
- Knowledge of infrastructure/datacenter operations is preferred.
DP World Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DP World and has not been reviewed or approved by DP World.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Pay is considered competitive in many contexts, with strong salary perceptions in several regions. Feedback suggests compensation is sometimes viewed as equitable, with salary practices described as compliant and fair.
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Wellbeing & Lifestyle Benefits — Wellbeing & Lifestyle Benefits: Wellness initiatives, flexible working hours, and practical supports like reimbursements for mobile, home internet, and home‑office equipment are emphasized. Feedback suggests these benefits contribute meaningfully to everyday work‑life needs.
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Healthcare Strength — Healthcare Strength: Health coverage is described as comprehensive in some locations, including medical emergency coverage and life insurance. A broader emphasis on health, safety, and wellbeing programs reinforces this support.
DP World Insights
What We Do
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 108,000 employees, spanning 74 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. We make trade flow, to change what’s possible for everyone.
