Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.
Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.
At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.
About the roleWe are looking for a mid–senior Manual QA Engineer to join our Returns team. You will work closely with the Product Manager and engineers to ensure stable releases in a fast-moving, AI-enabled ecommerce environment. You will own test planning and execution, build and maintain structured regression coverage, and help the team adopt clear quality practices. This role is manual-first, with a clear path to grow into automation or software engineering.
- Drive end-to-end testing for Returns flows across UI and APIs: functional, regression, exploratory, and release validation.
- Own test design and documentation: create and maintain test scenarios, checklists, and regression suites with clear traceability to requirements.
- Partner with the Product Manager on requirements clarity: decompose user needs into testable acceptance criteria and critical user journeys.
- Organize quality work for the team: define lightweight QA process per feature, release checklist, triage routines, and quality gates for what is “ready to ship”.
- Execute technical validation: perform API checks (e.g., Postman/curl), validate payloads, logs, and data consistency; understand system behaviour well enough to isolate failures.
- Report defects with high signal: strong reproduction steps, impact, evidence, and prioritisation; verify fixes and prevent regressions.
- 3–5 years of experience in manual QA for web products (ecommerce experience is a plus).
- Strong test design skills: scenarios, edge cases, regression suites, and structured documentation.
- Extreme attention to detail and strong product sense: understands user goals and can spot UX and workflow issues early.
- Able to lead quality activities without formal authority: organizes work, drives alignment, and keeps releases under control.
- Technical foundation: confident with API testing tools (Postman), basic SQL is a plus, and able to reason about client/server behavior and data flows.
- Comfortable in an agile environment with Jira (or similar), and strong written communication for clear bug reports and test summaries.
- Motivated to transition over time toward automation or software engineering; willing to learn scripting, CI basics, and how to turn stable manual regression into automated coverage
Benefits
- Competitive base salary.
- Stock options in a high-growth startup.
- Competitive PTO with public holidays additional.
- Private Health.
- Pension.
- Wellness benefits.
- Breakfast Mondays.
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
Top Skills
What We Do
Swap builds infrastructure to enable global commerce, from our real time tax and duty API, our Universal Catalog to power agentic shopping, our new agentic commerce platform and our full global services network.
The Future of Commerce Starts Here.
🌐 swap-commerce.com
