Manual QA Analyst

At Swyfft, we're reshaping the way home insurance and commercial package products are priced and bound. We've created an insurance experience that's smart, instant, and designed to deliver unparalleled customer service.

Our focus on lightning-fast quotes and seamless claims servicing is powered by cutting-edge technology and an Agent and Customer-centric approach that sets us apart in the industry.

Joining Swyfft means becoming part of a dynamic team of forward-thinkers who thrive on moving fast and delivering exceptional products. We pride ourselves on fostering an environment where creativity and positive energy thrive.

As we continue to grow and expand, we're on the lookout for experienced professionals like you to join us in transforming the insurance landscape. If you're passionate about leveraging technology to provide the best customer service experience and are ready to be a part of our journey, we welcome you to explore opportunities at Swyfft!

About the Position:

We are looking for a manual QA Analyst with insurance industry experience to join our growing team.

As a key member of our team, you will collaborate closely with product owners and project stakeholders to deliver impactful change to our policy management system. Your contributions will help us deliver exceptional solutions for our personal insurance business partners, internal users, agents, and valued clients.

If you are a curious, detail-oriented, problem-solver who thrives on breaking things and pushing our software to its limits, this might be the position for you.

***Please note that we are unable to provide sponsorship of any kind at this time. 

*This position is a 100% U.S. based remote opportunity that can be based in one of the following states AL, AZ, FL, GA, KY, LA, MA, MO, NC, NJ, NY, OH, OR, PA, SC, TX, UT, VA, WA, WI.

Some occasional travel for team meetings and training may be required.

Key Responsibilities: (What you'll be asked to do)

• Learn and understand our underlying technology to predict and prevent where things are likely to break.
• Troubleshoot system problems (in test and production) to highlight the root cause of failures.
• Execute efficient test plans and perform ad-hoc testing as needed.
• Perform effective data validation and analysis using SQL.
• Utilize specification documents to create targeted test plans that exhibit the intersection of business needs and likely tech failures.
• Leverage AI tools (such as Claude or similar AI assistants) to optimize manual testing, brainstorm creative edge cases, and generate test data.

The Successful Candidate: (what we're looking for)

• Previous experience as a QA Analyst in the insurance space (small to mid-sized homeowners or commercial insurance carrier is ideal).
• Proven ability to write effective and detailed test cases and test plans from requirements, user stories, or technical specifications.
• You understand complex insurance processes enough to know what we need before we even ask for it.
• Strong grasp of insurance-related technical terminology and can comfortably communicate clearly and credibly with our development team.
• Deadlines don’t phase you; you’ve already finished the project three days early and can start working on something else.
• You are an analytical problem solver who thrives in a fast-paced, very collaborative environment. 
• Excellent written and verbal communication skills.
• Oh, and you have to be a reasonably nice person. Life is too short: we want to work with people we like.

Some Requirements:

• 3+ years as a QA Analyst in the property and casualty insurance space.
• Hands-on experience with modern test case management tools.
• Familiarity with interpreting API documentation and testing.

Education:

• Bachelor’s degree in Computer Science, Information Systems, a related field, or equivalent experience required.

Computer Skills:

• 3+ years performing testing or other similar tech-related work.
• 2+ years SQL or similar scripting experience.
• Coding and troubleshooting experience with our tech stack (.NET/C#/SQL Server).
• Experience testing different data formats like JSON and XML.
• Familiarity with utilizing AI tools to assist with daily testing tasks and documentation.
• We’re an MS Office environment (Outlook, Word, Excel, PowerPoint)
• Experience using video and chat technology (MSTeams & Slack)

Other:

• Reliable high-speed internet connectivity required.
• Designated quiet work from home space.

Actual compensation for this position will vary based on skills, qualifications, and experience. The range reflects annual compensation (as applicable) and does not include bonuses or other incentives that the company may choose to pay at its sole discretion.

In addition to base compensation Swyfft offers a comprehensive benefit package.

We Have a Great Benefits Package!

• Medical, Dental, and Vision
• Short- and Long-Term Disability (Company Paid)
• Voluntary Long-Term Disability
• Employee Life & AD&D (Company Paid)
• Voluntary Employee, Spouse, and Child Life & AD&D
• Healthcare, Dependent Care and Transit FSA, and Healthcare Savings Account (HSA)
• 401K with a generous matching contribution and no vesting schedule 
• 20 days of PTO annually (prorated based on hire date)
• Company Paid Holidays and 2 “Choose Your Own Holidays”

It is the policy of Swyfft to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

If you require accommodations during the application or interview, please contact Human Resources at [email protected], and we will make every effort to accommodate your needs.

Please Note: Swyfft Holdings, LLC does not accept 3rd party agency resumes for this position, please do not forward resumes to our career’s email address or Swyfft Holdings, LLC employees. Swyfft Holdings, LLC will not be responsible for any fees related to unsolicited resumes.