Manila - CSR/TSR

• Answering incoming calls from customers in a professional and courteous manner.
• Listening actively to customers and asking probing questions to fully understand their needs and 
concerns.
• Providing accurate and timely information to customers about products and services, pricing, and 
promotions, while actively seeking opportunities to upsell.
• Handling customer objections and concerns with empathy and professionalism and working to 
address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues, and sales in the company's 
CRM system.
• Meeting or exceeding individual and team sales targets. Upselling on every opportunity call.
• Maintaining a high level of knowledge about the company's products and services, as well as 
industry trends and best practices.

• Answering incoming calls from customers in a professional and courteous manner.
• Listening actively to customers and asking probing questions to fully understand their needs and 
concerns.
• Providing accurate and timely information to customers about products and services, pricing, and 
promotions, while actively seeking opportunities to upsell.
• Handling customer objections and concerns with empathy and professionalism and working to 
address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues, and sales in the company's 
CRM system.
• Meeting or exceeding individual and team sales targets. Upselling on every opportunity call.
• Maintaining a high level of knowledge about the company's products and services, as well as 
industry trends and best practices.

• Bachelor's degree in any field is preferred, but not required. • Excellent verbal and written communication skills in English. • Previous experience in a customer service (or customer service with upselling) role in a call center environment is preferred, but not required • At least 6 months of experience in a Telco, Cable/ Broadband account is a plus. • Ability to multitask, prioritize, and manage time effectively. • Strong problem-solving skills and the ability to think on your feet. • Comfortable working in a fast-paced environment. • Flexibility to work in rotational shifts, including night shift, weekends, and holidays. • Familiarity with basic computer skills and knowledge of CRM systems. • Amenable to work 100% onsite in Alabang, Muntinlupa City

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.