Managing Principal Consultant – General Insurance
Location: London (Hybrid) | Practice Area: Insurance, Business Consulting | Type: Permanent
Lead strategic change across the UK General Insurance landscape.
The Role
We are looking for a Managing Principal Consultant with deep General Insurance expertise to support and deliver high-impact projects for our UK clients. This role blends strategic leadership, delivery, and hands-on consulting across digital transformation, data, regulatory change, and AI-enabled business transformation. You'll collaborate closely with clients and internal teams to align business and technology priorities while helping expand Capco's insurance consulting practice. You'll also encourage the responsible use of approved AI tools and AI-enabled workflows to improve delivery quality, accelerate insight, and enhance client outcomes, applying appropriate human judgement and governance throughout.
What You'll Do
- Deliver complex change and transformation programmes across the General Insurance sector, using AI-enabled approaches where appropriate to improve efficiency, insight, and delivery quality.
- Support initiatives across digital transformation, data, regulatory change, AI, and agile ways of working.
- Engage senior client stakeholders, coordinate multidisciplinary teams, and ensure successful value delivery, embedding responsible AI practices and appropriate governance throughout delivery.
- Support business development activities, contributing to client growth and account development, including identifying opportunities where AI can create measurable business value.
- Build trusted partnerships with clients, vendors, and internal stakeholders across business and technology domains, encouraging practical adoption of AI-enabled ways of working aligned to client objectives.
What We're Looking For
- Proven experience of consultancy within the General Insurance sector.
- Strong track record delivering large-scale transformation programmes and complex change initiatives.
- Deep knowledge of insurance operations, including data governance, digital enablement, target operating model design, and an understanding of how AI can enhance business and technology transformation.
- Excellent stakeholder management, influencing, and relationship-building skills, with the ability to support senior leaders in the responsible adoption of AI where appropriate.
- Experience of generating revenue within a consulting environment, while developing and managing senior client relationships, along with curiosity to explore approved AI tools and automation to improve delivery, productivity, and insight.
Bonus Points For
- Experience supporting agile transformation initiatives and product ownership.
- Strong knowledge of UK General Insurance regulatory change programmes, including awareness of AI governance and regulatory considerations.
- Experience designing and implementing target operating models that incorporate AI-enabled capabilities where appropriate.
- An established professional network with experience developing new client opportunities.
- Experience using or advising on AI (including Generative AI or Agentic AI), automation, or AI-enabled workflows within Financial Services organisations.
Why Join Capco
- Deliver strategic transformation programmes for leading global financial institutions.
- Work in a collaborative, flat, and entrepreneurial consulting environment where your ideas and expertise make a real difference.
- Access continuous learning, professional development, and industry-recognised certifications to support your career growth.
- Build your career alongside experts in strategy, transformation and financial services.
- Help shape the future of transformation across Financial Services through innovation, digital capabilities, and AI-enabled ways of working.
Benefits
We offer a competitive, people-first benefits package designed to support every aspect of your life:
- Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover.
- Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders.
- Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement.
- Family Care: Eight complimentary backup care sessions for emergency childcare or elder care.
- Holiday Flexibility: Five weeks of annual leave with the option to buy or sell holiday days based on your needs.
- Continuous Learning: Your growth, your way – minimum 40 hours of training annually through workshops, certifications and e-learning. You'll also be assigned a Business Coach from Day One to provide one-to-one guidance and accelerate your development.
- Healthcare Access: Convenient online GP services.
- Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance.
Inclusion at Capco
We're committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we'll be happy to help.
We value each person's unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.
#LI-BD2
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Skills Required
- Proven consultancy experience within the General Insurance sector
- Track record delivering large-scale transformation programmes and complex change initiatives
- Deep knowledge of insurance operations including data governance, digital enablement and target operating model design
- Ability to support senior leaders in responsible adoption of AI and AI governance
- Excellent stakeholder management, influencing and relationship-building skills
- Experience generating revenue within a consulting environment and managing senior client relationships
- Curiosity to explore approved AI tools and automation to improve delivery and insight
- Experience supporting agile transformation and product ownership
- Knowledge of UK General Insurance regulatory change programmes and AI regulatory considerations
- Experience designing and implementing target operating models incorporating AI-enabled capabilities
- Established professional network and experience developing new client opportunities
- Experience using or advising on Generative AI, Agentic AI, automation or AI-enabled workflows in Financial Services
What the Team is Saying
Capco Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Wellbeing is emphasized as part of culture with flexible/hybrid work, mental-health resources, coaching, and a global Wellbeing@Capco group. Flexible arrangements and regional wellbeing programs are positioned to support work–life integration.
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Parental & Family Support — Enhanced maternity, adoption, and shared-parental leave are highlighted alongside paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement. Return-to-work supports and family-friendly flexibility are explicitly called out.
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Healthcare Strength — Core benefits include medical, dental, and vision coverage, with disability and life insurance noted in some markets. Health coverage is consistently presented as a solid part of the package.
Capco Insights
What We Do
Capco, a Wipro company, is a global management and technology consultancy specializing in driving transformation in the energy and financial services industries. Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting edge ingenuity is brought to life through its award-winning Be Yourself At Work culture and diverse talent. TRUSTED ADVISORS - Our collaborative and entrepreneurial approach position us as trusted long-term partners to our clients. DEEP EXPERTISE - Clients look to us for clear guidance, proven expertise, and the support they need to set their companies up for success. DISRUPTIVE SOLUTIONS- We do not provide off -the-shelf answers to clients’ challenges. Instead, we work in close collaboration to understand the issues, and craft disruptive, bespoke solutions. ACCOUNTABILITY AND OWNERSHIP - We recognize every client has distinct needs and expectations, and we take ownership and accountability for the solutions we design, build, and deliver.
Why Work With Us
We support and encourage an inclusive culture, entrepreneurial outlook and independent thinking. Capco is not about organizational charts and rigid hierarchies – we want all employees to feel that Capco is their firm to own and run. We believe diversity powers innovation. Be Yourself At Work (#BYAW) is an integral and underlying part of our culture
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Employees engage in a combination of remote and on-site work.
