Managing Partner, Operations

Posted Yesterday
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North Olmsted, OH, USA
In-Office
Senior level
Information Technology
The Role
Lead daily funeral home and cemetery operations to ensure compliance, family-focused service, and financial performance. Recruit, coach, and develop staff, drive growth and revenue targets, build community relationships, and represent the location at events and outreach activities.
Summary Generated by Built In
NorthStar Memorial Group is seeking an exceptional Managing Partner of Operations to lead Sunset Memorial Funeral Home, Crematory and Cemetery in North Olmstead, OH.This role is designed for a true leader with strong operational and business acumen, a passion for developing people, and the ability to drive results with integrity and purpose.

At NorthStar, our collaborative Managing Partner structure empowers leaders to think and act like owners. You’ll have the opportunity to make a lasting impact on families, on your team, and on the community while championing the entrepreneurial spirit that defines our organization.

As Managing Partner, you are fully accountable for the success of funeral home and cemetery operations. You will set a clear vision, establish fair and achievable goals, and create an environment where every team member understands how their contribution drives growth and long-term success. Dedication is valued here, potential is recognized, and ethical leadership is celebrated. What You’ll Do
  • Lead overall funeral home and cemetery operations, ensuring excellence, compliance, and a first-class family experience
  • Drive growth and profitability, achieving case volume and revenue targets through disciplined execution and leadership
  • Recruit, coach, develop, and inspire employees by modeling NorthStar’s core values, mission, and standards
  • Build a culture of accountability, collaboration, and continuous improvement
  • Represent Greenwood in the community through event planning and engagement, including holiday observances, state memorial days, and outreach to churches, hospitals, nursing homes, and community centers
  • Strengthen community relationships and enhance the location’s reputation as a trusted service provider
What You Bring
  • 5+ years of experience of business or military leadership with a demonstrated understanding of both sales and operational management. Prior funeral or cemetery experience preferred but not required.
  • Strong business acumen, problem-solving ability, and analytical decision-making skills
  • Proven people leadership experience, including coaching, developing, and leading teams
  • Comfort operating as a hands-on leader who can balance strategy with execution
  • Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)
Why NorthStar

At NorthStar Memorial Group, we believe great leaders build great teams and meaningful experiences follow. This role offers the autonomy to lead, the support of a collaborative organization, and the opportunity to grow personally and professionally while serving families at life’s most important moments.

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.

Skills Required

  • 5+ years of business or military leadership with sales and operational management experience
  • Prior funeral or cemetery experience
  • Strong business acumen, problem-solving, and analytical decision-making skills
  • Proven people leadership experience including coaching and developing teams
  • Hands-on leadership ability to balance strategy with execution
  • Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)
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The Company
HQ: Houston, TX
387 Employees
Year Founded: 2004

What We Do

Passion. Professionalism. Personal growth. What we do is more than a job. It’s an opportunity to change lives and unleash your talent. Since 2004, NorthStar Memorial Group has grown, evolved and led the funeral and cemetery profession with a fresh perspective and without ever losing sight of what we do best: celebrating life and passionately supporting the families we serve. What began as a single property in Decatur, Illinois has now expanded to include more than 85 funeral, cremation and cemetery locations serving thousands of families across the United States. Here, we understand the power of legacies, and we’ve made it our life’s work to honor them. At NorthStar Memorial Group, we choose collaboration over bureaucracy. Here, everyone has a chance to lead. We encourage & empower our people at every level to speak up, be heard, and watch their ideas become realities. Degreed & non-degreed professionals, labor workers, industry experts – people from all career and experiential backgrounds have the opportunity to find a home here. Sound too good to be true? Apply today to see why our employees have voted NSMG one of the best companies to work for 8 years in a row and one of Selling Power's 2021 Top 50 Companies To Sell For! For more information about career opportunities with NorthStar, visit www.nsmg.com/careers/ or Join our Talent Network @ https://nsmg.jobs.net/en-US/ As a member of our Talent Network, you'll: - Receive alerts with new job opportunities that match your interests - Receive relevant communications and updates from our organization - Share job opportunities with family and friends through Social Media or email Whether you choose to apply or just leave your information, we look forward to staying connected with you

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