Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!
Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 11-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
Currently, we are looking for a high-caliber individual to join as Managing Director, Mexico. The incumbent will lead the team to scale Lalamove and drive growth to achieve the ultimate goal of making Lalamove the leading intra-city delivery platform in Mexico.
What you'll do:
- Operations Management: deploy and manage driver operations, customer service, sales operations and marketing activities based on Lalamove standards, implement local and global initiatives and SOPs
- Partnership Management: execution of regional and local partnerships to ensure consistent business user base growth at the city level
- Business Development: Oversees the business development of the platform. Acquire users and grow the business. Develop and cultivate strategic partnerships with customers and other stakeholders. Work closely with marketing both online and offline, and actively take part in spearheading local strategy
- Operations performance: identify and enforce best practices. Ensure high service standards are maintained across all operational metricsFinancial control: budget, forecast and align business needs with control of operating expenses
What we seek:
- Execution-driven to implement and maintain strong business operations locally
- Structured mindset to prioritize projects, initiatives, tasks, and deployments in order to achieve operational excellence with a high level of efficiency
- Data-driven to drive the local performance with objectivity using data and possess the ability to manage budgets and P&L and costs.
- Integrity and leadership: to make the right decisions for the business, go the extra mile to grow user and driver bases locally and lead and motivate others
- Strong communicator: to be able to articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework that facilitates effective communication between departments
What you’ll need:
- Bachelor's Degree from a reputable university.
- More than 8 years of management experience in a start-up environment or similar industry (O2O / eCommerce/ logistics)
- Strategic thinker, able to see the big picture and achieve goals by breaking down the process and making suggestions on how to improve the process necessary to drive the agreed strategy
- Must act independently by taking initiative in projects, and offer strategies in a proactive approach is essential to the success of this role
- Proven track record in Management skills in Mexico / Spanish-speaking LATAM
- Exceptional communication and negotiation abilities with strong organizational skills and capacity to work under pressure
- Strong alignment with our company's core values of passion, grit, humility, and execution
- Fluency in both English and Spanish is a must
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
A todos los candidatos: Lalamove respeta su privacidad y se compromete a proteger sus datos personales.
What We Do
Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America, and the United States connecting over 7 million customers with a pool of over 700,000 driver partners. Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.
