The Role
The Managing Director, Digital Experience leads digital strategy, oversees operations, enhances client delivery, and integrates AI-driven solutions for optimized customer experience.
Summary Generated by Built In
The Managing Director, Digital Experience leads OneMagnify’s end‑to‑end Digital Experience practice, overseeing web experience, composable commerce, personalization, experimentation, and data‑powered customer experience solutions. This leader drives the strategic, operational, and commercial performance of the DX organization, elevating delivery quality, advancing modern platform capabilities, deepening partner relationships, and ensuring measurable client impact.Key Responsibilities
- Lead and scale the Digital Experience organization across strategy, engineering, commerce, data‑driven experiences, and AI‑powered capabilities.
- Serve as the senior executive interface for key C-level clients, ensuring exceptional delivery quality, strategic advisory, and measurable business outcomes.
- Shape and communicate a clear Digital Experience vision grounded in composable architectures, headless delivery models, and API‑first solution design.
- Drive adoption and excellence across modern platforms such as Optimizely (CMS, Commerce, ODP), Salesforce Commerce + Agentforce, Shopify Enterprise/B2B, BigCommerce, CommerceTools, Contentful, APIworx, and other composable technologies.
- Champion the use of experimentation, personalization, and predictive analytics to improve customer experiences and drive commercial performance.
- Integrate AI agents, machine learning models, and data‑driven decisioning into digital solutions using internal analytics capabilities and platform‑native AI features.
- Ensure consistent, predictable, high‑quality delivery across U.S., nearshore, and offshore teams, improving utilization, delivery velocity, and margin.
- Build, mentor, and develop a high‑performing, multidisciplinary DX team with a culture centered on accountability, innovation, and client value.
- Strengthen and expand partner relationships across key MACH and platform partners, driving certifications, co-marketing, and joint sales opportunities.
- Lead the development of vertical‑specific solutions including B2B commerce, marketplace enablement, ERP‑integrated workflows, and subscription/DTC models.
- Partner with Growth, Customer Experience, Data Analytics & Artificial Intelligence, and Technology leadership to shape differentiated offerings and support new business pursuits.
- Drive operational excellence through strong governance, delivery frameworks, forecasting, and P&L accountability for the DX practice.
- Represent OneMagnify in the market through thought leadership, platform events, and industry engagement.
- 12–15+ years leading digital experience, eCommerce, or digital transformation teams at scale.
- Deep expertise with leading platforms: Optimizely (CMS/Commerce/ODP), Salesforce Commerce + Agentforce, Shopify Enterprise/B2B, BigCommerce B2B Edition, CommerceTools, Contentful, APIworx, or similar.
- Demonstrated success designing and implementing award winning web experiences and commerce sites at leading digital agencies using headless architectures, API‑first integrations, modular services, and modern digital platforms.
- Strong background in personalization, predictive analytics, experimentation, and data‑powered experience optimization.
- Proven ability to lead large, multidisciplinary teams across multiple regions (U.S., nearshore, and offshore).
- Executive‑level client leadership experience and comfort managing commercial outcomes, delivery health, and P&L elements.
- Strong collaboration skills with cross-functional teams including Growth, Data & Analytics, Technology, and Performance Marketing.
- Experience integrating commerce workflows with ERP systems (SAP, Microsoft Dynamics, Oracle), PIMs and CDPs.
- Background in B2B marketplaces, manufacturing/industrial verticals, or subscription/DTC enablement.
- Familiarity with modern CDPs and decisioning engines (Optimizely ODP, Salesforce Data Cloud, mParticle, Segment).
- Accelerated revenue growth and elevated market presence.
- Sustain outstanding delivery quality and client satisfaction.
- Improved operational efficiency, utilization, and margin across DX using artificial intelligence for workflow automation.
- Growth in platform certifications, partner alignment, and co‑selling opportunities.
- Increased adoption of composable architectures, personalization, and experimentation across key accounts.
- Strengthened talent, culture, and leadership within the DX practice.
Skills Required
- 12-15+ years leading digital experience, eCommerce, or digital transformation teams
- Deep expertise with leading platforms like Optimizely, Salesforce Commerce, and Shopify
- Experience designing and implementing award winning web experiences and commerce sites
- Strong background in personalization, predictive analytics, and data-powered optimization
- Proven ability to lead large multidisciplinary teams across multiple regions
- Executive-level client leadership experience
OneMagnify Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OneMagnify and has not been reviewed or approved by OneMagnify.
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Parental & Family Support — Parental support is positioned as a defined benefit with six weeks of 100% paid parental leave plus employer-paid short-term disability. Parental leave sentiment is characterized as middling, but the policy itself is clearly specified as part of the package.
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Wellbeing & Lifestyle Benefits — Work flexibility is framed as a meaningful part of the total rewards experience through hybrid/remote options and flexible time off with paid sick leave. Added lifestyle-oriented perks such as volunteer PTO, pet insurance, legal assistance, ERGs, recognition programs, and partner discounts broaden the offering beyond core insurance.
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Flexible Benefits — A broad slate of optional add-ons and programs is described, including tuition reimbursement up to $5,250/year and other elective-style perks. This variety can help different employee needs be met even when base pay competitiveness is seen as only average.
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The Company
What We Do
We are technologists, strategists, and creative minds dedicated to moving brands forward with work that delivers results. Our messaging, communications and design are driven by human insights and fresh ideas because starting a conversation is one thing, but building a lasting relationship is another.
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