Managing Consultant (Authorization, Fraud and Chargeback)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Managing Consultant (Authorization, Fraud and Chargeback)

Title and Summary
Managing Consultant, Advisors & Consulting Services, Strategy & Transformation (Authorization, Fraud and Chargeback)
Advisors Client Services, Data & Services
Mastercard Data & Services provides cutting-edge data analysis and services to Fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations. Our Advisors Client Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Mastercard Advisors works with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors Client Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client’s overall strategy, performance, and operations. Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience.
Roles and Responsibilities
Client Impact
• Lead client engagements across a range of industries and problem statements in the authorization, fraud and chargeback areas
• Develop authorization, fraud & chargeback optimization strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
• Own key relationships with mid-level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness
Team Collaboration & Culture
• Stay abreast of best practices and market trends in authorization, fraud and chargeback operations
• Lead team to creative insights and sound business recommendations, and deliver impactful client presentations while growing team members’ roles and skills
• Provide analytical and day-to-day project delivery team leadership, and create a collaborative and inclusive environment for all levels
• Collaborate with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital
• Provide on-the-job training, coaching, and mentorship to junior consultants
Key Qualifications
• 7-10 years of experience in banking and financial services with minimum of 5 years of experience in managing issuing or acquiring card payment operations ( chargebacks or authorization or fraud or settlement operations)
• Strong understanding of Card payment Authorizations functionalities/ systems and practices
• String understanding of fraud and chargeback processing operations/practices
• Bachelor’s Degree in Engineering, Finance & Accounting, Business Management, or other related discipline
• Good understanding on card scheme rules/standards (authorization, clearing, settlement, chargeback and Fraud)
• Experience in managing card scheme compliance management
• Good understanding on issuing or acquiring card payment processing platforms
• Good understanding of the payment ecosystem including various payment types
• Good understanding of various fraud/authorization management products and their capabilities
• Excellent presentation skills to be able to present, teach and train at various levels within internal and external stakeholders
• Experience working in or with the financial services industry with keen understanding of business and operational environments.
• Good leadership, negotiation and collaboration skills, and ability to work effectively in a complex multicultural and multi-time zone organization.
• Experience in working a geographically dispersed organization
• Ability to collect and analyse data, establish facts, and make recommendations in written and oral form.
• Ability to liaise with all parts of the Bank, including risk and business stakeholders
• Excellent oral, written and communication skills
Preferred Qualifications
• MBA or master’s degree with relevant specialization (not required)
• Relevant professional certifications (CFE – Certified Fraud Examiner or others)
• Experience generating new knowledge or creating innovative solutions

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.