Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview:

Partnering with stakeholders across the organization to oversee the development and use of Fraud Authorization and claim data systems and discover ways to organize, store and analyze data / metadata for fraud life cycle as efficiently as possible. Identify, assess and communicate potential data quality issues in the way data is collected, stored and used.

Job Description:

Experienced analytical professional to join our team as a Data Governance Analyst. For this position, strong understanding of data processing and data analytics are necessary. In addition, the role requires strong written and verbal communications skills as the expectation is to communicate and influence both vertically and horizontally within organization.

 Responsibilities

Some tasks that this role may be responsible for include (but are not limited to):

• Define and operationalize data governance standards, policies and control procedures across critical data elements and business processes
• Design and enhance data quality controls, business rules and validation checks to improve accuracy, completeness, consistency and regulatory compliance of data
• Monitor data flows, lineage, metadata and upstream/downstream dependencies to assess risks that may impact reporting, analytics and business decisions
• Analyze data issues, perform root-cause assessments, and partner with business and technology teams to remediate exceptions in line with defined governance standards
• Prepare governance dashboards, executive updates and insight-driven reports on data quality, control effectiveness, issue trends and remediation progress
• Establish and maintain data access, usage and sharing standards to support secure, compliant and fit-for-purpose consumption of data assets
• Support internal and external audits by managing governance artefacts, control evidence, stakeholder discussions and closure of findings
• Partner as a product owner with business and technology teams to translate governance needs into requirements, prioritize backlog items, define acceptance criteria, and support delivery of data products and controls

Requirements :

Education :

• Bachelor’s degree is desired, preferably in a quantitative discipline such as mathematics, statistics, engineering, computer science. Post graduate degree is a plus

Experience :

• 6 - 7 years of relevant experience
• U.S financial services experience preferable

Certifications : Technical certifications in SAS, SQL preferred

Foundational Skills:

• 6+ years of experience in data governance, data management, data quality, or related control/governance functions
• Strong understanding of data governance principles, data quality frameworks, metadata, lineage, and control requirements
• Proactive prod monitoring - DQ rule implementation & monitoring or prior data platform prod support experience
• Knowledge of reporting and visualization tools such as Tableau or similar platforms
• Intermediate to advanced knowledge of SQL and SAS for data analysis, validation, and issue investigation
• Strong written and verbal communication skills, with ability to present clearly to both technical and non-technical stakeholders
• Proven ability to partner with business, operations, technology, risk, and compliance teams across a complex organization
• Highly organized with strong project, priority, and stakeholder management skills
• Strong critical thinking, problem-solving, and root-cause analysis skills
• Executive presence with the ability to influence and drive outcomes across all levels of the organization

Desired Skills:

• Solution Architecture experience (not data modeling). Prototyped/built agentic AI capability + Python programming
• UX /Design experience with any tool e.g. FIGMA/similar design tool experience to create mockups
• Data (workflow) automation experience – for Ops dataset automation work – Perf. Scorecards, Workforce/Loss metrics

Work Timings: 12:30 PM to 9:30 PM

Job Location: Chennai / Mumbai / GIFT / Hyderabad