The Role
The Manager assesses training needs and designs programs, develops materials, monitors effectiveness, manages budgets, and coordinates onboarding.
Summary Generated by Built In
Assess training needs through surveys, interviews, and performance data.
Design and deliver engaging training programs (in-person, virtual, or blended).
Develop training materials, manuals, and e-learning content.
Monitor and evaluate training effectiveness and ROI.
Manage training budgets and vendor relationships.
Coordinate onboarding programs for new hires.
Support leadership development and succession planning.
Maintain training records and ensure compliance with regulatory requirements.
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The Company
What We Do
OP360 is a US-headquartered BPO provider offering intelligent customer experience and outsourcing solutions. They partner with ambitious global brands to make scaling easy, specializing in customer support, back-office operations, and AI services across diverse industries.
