Manager

Position title: Manager 

Job Location: Bangalore 

Shift timing: 8:30AM – 5:30PM

Role and responsibilities

• Responsible for overall performance and management of the team assigned
• Responsible for 2-3 projects, concurrently
• People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members
• Proactive communication with client, ensuring all client requirements are met and reports are submitted on time
• Set goals for team members and communicate it to the team 
• Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines
• Management Reporting: - Reports required by management relating to performance, costs, efficiency, utilization are shared with stake holders on time
• Actively work on skill development, engagement and retention of team members
• Responsible for upskilling and training the team members
• Provide regular feedback for performance
• Take necessary action including raising concern with stakeholders in case of performance or discipline related issues within the team
• Conduct regular 1-on-1 connects with team members
• Perform QC/QA checks for team members
• Liaison with other teams/departments

Desired candidate profile

• Any graduate/Postgraduate with following experience grid:
• Mandatory experience in Incident Response (IR) Or Data Breach.
• Mandatory experience as people manager.
• Experience with LPO/Legal Services.
• Experience in planning and scoping the engagement, estimating the cost and time required to complete the project.  
• Active involvement in forecasting the financial projections and budgeting the projects.
• Planning and setting eDiscovery process/workflow and quality control process to deliver quality work product.
• Excellent people management skills
• Passionate about driving business metrics – Productivity, Quality, and other key deliverables.
• Ability to priorities between multiple complex projects/timelines.
• Excellent written and Verbal communication.
• High level of positive attitude with good listening skills.
• Good decision-making ability.
• Ability to adapt to any process changes and work on different types of projects.
• Good knowledge in Excel.
• Ability to priorities between multiple complex projects/timelines.
• Strong attention to detail and the ability to conduct root cause analysis.
• Candidates with demonstrated experience in Data Breach Response, or Incident Response will be preferred.

• Knowledge and hands-on experience in breach notification and privacy laws around data breach scenarios is desirable but not must.

   

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