Job Requirements for Customer Quality Manager (Dale Division) in Tokyo
Summary of Position
Manages the daily process of opening new Domestic and International complaint files, assigning complaints, updating the complaints database, tracking complaint investigation status, assisting in the completion of failure investigations, obtaining signatures, generation of responses to customers and filing complaints.
Essential Job Functions
- Develop Customer Satisfaction Goals: Coordinate with teams to consistently meet these goals.
- Implement Feedback Systems: Understand customer experiences and gather feedback.
- Analyze Complaints and Feedback: Identify areas for improvement.
- Create Improvement Strategies: Enhance the overall customer experience
- Report to Senior Management: Provide regular updates on customer satisfaction and service quality
Other Principal Responsibilities/Accountabilities
- Generate insights based on understanding of these problems to improve products, processes, and programs
- Participates in strategic planning to improve customer responses in terms of quality and timeliness.
- Assure high level of Customer satisfaction within the region
- In-depth knowledge of quality standards and practices.
Experience
- 5+ Years of job-related experience required,
- Knowledge of statistical applications and auditing practices preferred.
- Individual contributor preferred.
Education
BS in Engineering
Quality Management Certification (e.g., Six Sigma, ISO 9001 IATF & VD 6.3) is a plus
Skills
Japanese in native level, English in business level
PC / Microsoft office
Top Skills
What We Do
Vishay manufactures one of the world’s largest portfolios of discrete semiconductors and passive electronic components that are essential to innovative designs in the automotive, industrial, computing, consumer, telecommunications, military, aerospace, and medical markets. Serving customers worldwide, Vishay is The DNA of tech™ Vishay Intertechnology, Inc. is a Fortune 1,000 Company listed on the NYSE (VSH). More on Vishay at www.Vishay.com.
Vishay offers a comprehensive suite of benefit programs including health care coverage, financial support programs and other resources designed to help you achieve your personal and professional goals. With us, you'll experience unique career paths, an open and collaborative culture, a stable business that will be there for you, and opportunities to work globally and locally. Do you have the skills we need? Are you ready to power your career as you power the world? If so, apply today.
It is the policy of Vishay to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Vishay is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact HR.Operations@Vishay.com assistance.
Equal Opportunity Employer
