As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Job Description:
- Perform collection activities (calls, follow-ups, reminders) to recover outstanding accounts
- Monitor assigned portfolio and follow up on delinquent accounts
- Achieve individual collection KPIs and targets
- Handle customer enquiries and negotiate repayment plans
- Review customers' repayment capacity and recommend appropriate recovery actions
- Liaise with internal stakeholders on delinquent accounts
- Escalate complex cases to supervisor where required
- Ensure compliance with internal policies and regulatory requirements
- Maintain accurate records and update systems timely
- Assist in reporting and tracking of collection performance
- Participate in process improvement initiatives and projects where required
- Perform other duties and responsibilities assigned by Management
Job Requirement:
- Diploma/Degree in Business, Finance, or related field
- 1–3 years of experience in collections, recovery, or customer service (banking preferred)
- Good communication, negotiation, and interpersonal skills
- Detail-oriented with strong follow-up discipline
- Ability to manage a portfolio of accounts independently
- Ability to work under pressure and meet targets
- Basic knowledge of collections, recovery processes, and regulatory requirements
- Good analytical and problem-solving skills
- Proficient in MS Excel and basic reporting tools
- Team player with a positive attitude and willingness to learn
- Experience in SME/Business Banking/Mortgage collections would be an added advantage
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Skills Required
- Diploma or degree in Business, Finance, or a related field
- 1-3 years of experience in collections, recovery, or customer service; banking experience preferred
- Good communication, negotiation, and interpersonal skills
- Detail-oriented with strong follow-up discipline
- Ability to independently manage a portfolio of accounts
- Ability to work under pressure and meet targets
- Basic knowledge of collections, recovery processes, and regulatory requirements
- Good analytical and problem-solving skills
- Proficiency in MS Excel and basic reporting tools
- Team player with a positive attitude and willingness to learn
- Experience in SME, Business Banking, or Mortgage collections
What We Do
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker. OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services. OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang. OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
