Manager

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Transaction Monitoring Operations: Own day-to-day delivery of Transaction Monitoring alert review, investigation, case documentation, escalation, and closure activities in accordance with approved procedures and quality expectations.
• Investigation Governance: Ensure alerts and cases are reviewed with appropriate risk assessment, transaction analysis, customer context, red-flag identification, and clear rationale for disposition or escalation.
• Team Management: Lead Team Leads/Supervisor, Quality Analysts, and investigators by setting clear expectations, monitoring performance, managing attendance and adherence, and driving accountability across the team.
• Performance Ownership: Manage productivity, quality, SLA/TAT, backlog, aging, utilization, and rework metrics; identify performance gaps and implement corrective action plans.
• Stakeholder Management: Act as a key point of contact for client stakeholders, internal leadership, Compliance, QA, Training, and Workforce Management for performance reviews, escalations, process updates, and governance discussions.
• Process Control & Quality: Partner with QA and Training teams to improve investigation standards, reduce errors, strengthen SOP adherence, and ensure consistent application of client policies.
• Escalation & Risk Management: Review and manage operational escalations, high-risk cases, policy interpretation queries, quality disputes, and client feedback with timely resolution and clear communication.
• Reporting & Governance: Prepare and present operational dashboards, performance summaries, RCA/CAPA updates, staffing views, and action trackers for internal and client governance forums.
• People Development: Coach and develop Team Leads, QAs, and investigators through feedback, performance reviews, upskilling plans, succession planning, and readiness for higher responsibilities.

What You Will Need:

• 12+  years of overall experience in AML, Financial Crime, Compliance Operations, or Transaction Monitoring, with at least 3 years in a people-management or operations-management role.
• Hands-on experience managing Transaction Monitoring alert review and investigation teams, including alert disposition, case review, escalation handling, and documentation quality.
• Strong understanding of AML red flags, suspicious activity indicators, customer risk profiles, transaction patterns, and escalation standards.
• Proven experience managing Team Leads, Quality Analysts, and investigators in a production-driven environment with defined SLA, quality, and productivity targets.
• Experience in client-facing governance, performance reviews, issue management, and stakeholder communication across internal and external teams.
• Ability to review performance trends, identify root causes, implement corrective actions, and drive measurable improvement in quality and operational delivery.

What Would Be Nice To Have:

• Prior experience supporting Transaction Monitoring operations for crypto exchanges, fintechs, payment companies, virtual asset service providers, or digital asset platforms.
• Understanding of crypto-related AML risks, including wallet activity, blockchain transactions, source of funds/source of wealth concerns, sanctions exposure, layering, mule activity, and high-risk typologies.
• Familiarity with blockchain analytics or investigation tools such as Chainalysis, TRM Labs, or Elliptic will be an added advantage.
• Exposure to SAR/STR recommendation workflows, high-risk customer reviews, enhanced due diligence, or regulatory reporting support will be preferred.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

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