The Role
The Manager Yield Management maximizes inventory usage to meet Sales and Marketing goals, supervises inventory teams, and ensures revenue goals are achieved through effective analysis and communication.
Summary Generated by Built In
WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*
At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.
Here’s why you will love it here:
- Recognition Programs and Rewards
- Excellent health care options, including medical, dental, and vision
- A people-first culture
- Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
- Perks at work: Employee Pricing platform
- Employee Assistance Program that supports your physical and mental well-being.
- Paid Vacation Time and Paid Sick Days
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
What Will I be Doing?
The Manager Yield Management maximizes inventory usage in the best interest of the organization to enable the achievement of Sales and Marketing goals while maintaining ownership liabilities.
Responsibilities- Effectively implements any and all policies at the site level as set forth by leadership.
- Serves as the primary liaison between property-level management and the Yield Management team, supporting reservations and inventory functions.
- Supervises the Resort Inventory Supervisor working on behalf of the managed resorts.
- Manages a group of resorts in specified regions.
- Maximizes space utilization to ensure achievement of budget goals while maximizing occupancy, revenue, arrivals, and revenue per available room (RevPAR).
- Maximizes sales potential by analyzing reports and making decisions to achieve budgeted sales goals.
- Allocates within liabilities to support various owner and developer programs; reconciles owner and developer team member liabilities.
- Trains front desk on the inventory liabilities.
- Maintains owner exchange process via system automation.
- Ensures fair and equal trading practices are maintained and abided by the team member with authorized access.
- Responsible for setting bulk out-of-order placements and reconciling owner liabilities related to out of order (OOO) placements affecting owner liability.
- Assists in establishing yearly occupancy and revenue budgets for home owner’s association (HOA) and sales and marketing.
- Forecasts future business within three to five percent (3-5%) accuracy on a monthly basis.
- Works closely with the Sales and Marketing departments in an effort to meet budget and develop contingency plans when the budget is not achievable.
- Reviews future occupancy (to update availability, rates, monitoring blocks, group pick-up, etc.) on a daily basis, makes decisions to open or close out dates based on occupancy and/or overbooking strategy.
- Grants permissions to property level team members once required training is completed.
- Performs training sessions and property presentations at Company and non-Company call centers.
- Develops growth plan (succession training) with Resort Inventory Supervisor.
- Establishes yearly goals with direct reports and gives feedback on an ongoing basis.
- Responsible for being readily available to provide assistance to properties with any questions and/or problem resolution issues in a positive manner.
- Communicate with other departments on strategies to drive arrivals.
- Communicates with management concerning dates for periodic membership discounting.
- Communicates with management to make rate adjustments based on special events, market demands, and trends.
- Works closely with resort managers at assigned resorts in order to address occupancy needs, new programs, reservation issues, and establishing an overbooking plan.
- Performs one-on-one and group trainings on site with property management and team members.
- Makes critical decisions on space management that will help drive occupancy, revenue, and arrivals to achieve budget goals and assist sales reach sales goals.
- Completes all required company trainings and compliance courses as assigned.
- Adheres to company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- HS Diploma or equivalent
- 1-3 years of related experience
- 2+ years of supervisory experience
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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The Company
What We Do
Hilton Grand Vacations is recognized as a leading,vacation ownership travel company located in Orlando.
