Manager Workforce Management

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

As a vital member of the Retail Health Workforce Management (WFM) team, the Workforce Management Manager will be responsible for supporting the development and execution of our labor strategy to deliver on our financial commitments while supporting our colleagues and patients in the delivery of high-quality care.

The WFM team is responsible for developing labor strategy and targets for MinuteClinic, the nation’s largest retail health care provider. Our team is responsible for setting provider and clinical support staff hours by clinic by week across a 200M payroll budget and 2.5K+ front line colleagues and building the reporting and tools to execute those targets. Additionally, our team supports the transition of our labor strategy as we move into primary care and helps support workforce needs for our virtual care and behavioral health businesses.

This role is highly collaborative and will work in a matrixed environment to develop and evaluate innovative strategies to achieve results. This role will also monitor and optimize these strategies through insightful analytics. The manager will be tasked with uncovering and assessing new WFM opportunities while striving to create operational excellence. This manger will drive the development and validation of labor standards, refine and update inputs to labor models, and present actionable insights to leadership for continuous improvement. This individual will utilize data from various reporting systems to aggregate and communicate key metrics on leadership and field facing reports. The manger will support the development of optimal hours of operation based on breakeven analyses, par level staffing, and roster guidelines. This individual will support refreshing data inputs on a standard cadence to drive optimal labor alignment strategies. This individual must possess a strong desire for utilizing data to drive decisions, and working cross functionally to ensure our business has the right colleagues, in the right clinics, at the right time.

Key responsibilities:

• Provide strategic workforce management expertise, analytic support, and thought leadership for our broader healthcare delivery efforts as we continue to evolve our retail health care model
• Support development and execution of a strategic roadmap related to workforce management, labor modeling, colleague scheduling, and staffing
• Work with our analytics partners to develop tools, dashboards, and capabilities that enable the field to execute on our optimal labor strategies and workforce performance
• Glean insights from WFM reports to advance labor optimization, highlighting areas for improvement and recommending solutions
• Assist in development of annual labor budgets and in year forecasting based on our demand-driven staffing models
• Use critical thinking to frame business problems, acquire relevant data points, design analytical plans, and provide actionable insights and strategic solutions
• Prepare materials and presentations in a way that can be easily understood by non-subject matter experts
• Support special projects to advance our labor strategy in critical areas such as the transition to primary care, the integration of brick & mortar and virtual workforce, and optimizing our provider scheduling strategy

Required Experience

• 3-5+ years of experience with strong preference for experience in
  • Workforce management and industrial engineering
  • Financial forecasting
  • Healthcare operations & analytics
• 1-3 years of experience planning and leading strategic initiatives
• Strong analytic skills and fluency in Microsoft Excel and other data analysis tools
• Project management skills and the ability to handle multiple projects simultaneously
• Proven ability to communicate effectively and succinctly with a diverse range of stakeholders, both verbally and on paper, and with all levels of an organization up to and including VP and SVP audiences
• History of fostering effective working relations with and persuade diverse business leaders based on fact and reason, with an emphasis on achieving tangible results.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/07/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.