Manager, Wholesale

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Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview:

What You’ll Do:

• Act as liaison between customers and the brand to support and address the daily requirement of the business
• Negotiate margins, contracts, trade terms and expand the wholesale customer base and distribution
• Experienced in GTM to be able to support 2 seasonal buys a year
• Evaluate stock-on hand and sell out to align market OTB
• Plan and perform sales activities with each customer to achieve target sales
• Collaborate with each customer to develop and customize the business plan & forecast
• Work with customers to ensure the brand is represented properly in each market
• Work together with HQ team to ensure all sales orders are properly authorized, accurate and entered into the company business systems in a timely manner (D365, Nuorder & Anaplan)

• Manage order book by working with Planning, Sales, and Sales Ops teams to ensure maximum order fulfillment; on time delivery; meet monthly sales targets; monitor credit holds; identify potential issues and create solutions
• Provide weekly/monthly reporting on KPI’s, open requests, compliance issues, customer routing guide changes, ordering, customer issues, EDI releases, etc.

• Coordinate the preparation, analysis and presentation of weekly sales reports
• Resolve customer issues by investigating problems, assisting in developing solutions, and ensuring proper escalation of issues
• Maintain and update all documentation of processes and procedures relating to Customer Service

• Work with internal and external stakeholders to ensure account needs are met
• Perform Wholesale project work/other duties as required

Experience, Education and Designations:

• Bachelor’s degree in business related disciplines
• Min. 5 years of experience as manager in relevant sector
• A minimum of 5 years’ account management experience in luxury retail industry is preferred
• Fluent in English and Mandarin, both written and oral
• Experience working in Wholesale Apparel is an advantage
• Ability to effectively present to groups and engage all levels of the organization

Let’s Talk About You:

• Excellent communication and interpersonal skills.
• Strong time management and organizational skills, ability to multi-task in a fast paced environment.
• Ability to motivate and lead a team.
• Solid knowledge and understanding of the premium retail landscape.
• Analytical skills combined with a high attention to detail.
• Ability to establish and maintain strong interpersonal relationships.
• Self-motivated, able to work independently and know when to seek guidance.
• Advanced skills in Microsoft Office and Microsoft Excel.

What’s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday.  We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at [email protected].