Manager, Wholesale Operations Support

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

"I FEEL really LUCKY to be SURROUNDED by SUCH a GREAT TEAM. I’m not only GRATEFUL that they’ve HELPED me ACHIEVE my GOALS, but also that I CAN GIVE them a PLACE WHERE THEY can ACHIEVE theirs."

- MICHAEL KORS -

We have an exciting opportunity for a Wholesale Operations Support Manager (UK/DACH) in our Venlo office.

Who You Are

As a Manager, Wholesale Operations Support you have a strong Customer focused attitude, a great sense of team spirit and the ability to share the feelings of another.
You help your Supervisors to develop an independent and problem-solving team with a strong customer focus while letting them take their own decisions and make their own mistakes.

You are the face of Customer Service towards the other departments, the face of Wholesale within the Venlo DC and the face of Operations towards the outside world. As such, you are clear in communicating with other departments in a confident and fact-based way.

You are standing up for your team with the organization as a whole in mind and you strongly communicate the requirements of your team, of operations and of the customer to other departments.
You are able to delegate the right tasks to the right person and you distribute the workload between the teams in a fair way that is supporting the characteristics of the markets and the strengths of each member in cooperation with the Supervisors.

What You Will Do

• Be the escalation point of contact for any question from the team members and the first contact of the supervisors. Direct them towards the solutions by coaching and help by bringing them in contact with the right stakeholders;
• Be the escalation point of contact in case of conflicts in the team. Keep information received from the team confidential while delivering the message to the supervisors on the improvement points for themselves or their team members;
• Distribute the workload between the teams by appointing markets and tasks in a fair way and listen to the input of the people and the supervisors;
• Have a broad knowledge of the Customer Service relevant topics and keep it updated by being in touch with the CS team as well as other stakeholders (e.g. Sales, Logistics, Finance) to swiftly react on changes;
• Have regular touch bases with the supervisors of the CS team to be aligned and clear and to support on challenges;
• Have regular touch bases with the most relevant departments of cooperation (Sales, Logistics, Finance), your line manager and the OMT members to align on any topic impacting other departments;
• Keep yourself updated on all relevant information about the brand, the company and the Venlo office and network within the company to know who to contact for what;
• Take responsibility in the continuous improvement of Customer Service by bringing in ideas and appoint, create and implement projects and system improvements in cooperation with the supervisors;
• Keep all work instructions, SOPs and other documents updated and make sure the team is aware of the content and is following it to guarantee a standardized process where possible;
• Ensuring the availability of staff, both quantitatively and qualitatively by recruiting, planning and orienting employees;
• Monitoring, coaching and assessing the performance of employees.

What You Need to Have

• College degree (preferably University);
• Previous Experience in B2B Customer Service in a leadership position;
• Leadership skills and empathy
• Knowledge of the English and any additional main European language (German, French, Spanish and Italian) – a second additional language is a pro;
• Knowledge of the principles of Supply Chain, Sales and Finance of Fashion/Luxury organizations

We’d Love to See:

• Collaboration
• Communication
• Team development
• Drive Results
• Entrepreneurial
• Functional Skills

MK Perks:

Our purpose is to make all employees and customers #FeelGreat with Michael Kors. When you join our business, we want you to feel like a valued member of the team from Day 1. To make your journey enriching with us, we offer –

• Cross-brand Discount
• Exclusive Employee Sales
• Paid Parental Leave
• Generous Holiday Schedule and Vacation Days
• Summer Fridays
• Internal mobility across Capri Brands (Michael Kors, Jimmy Choo, Versace)
• Hybrid working (3 days a week in the office)
• Flexible working hours
• Thrive Wellness Program
• LifeWorks Employee Assistance Program
• #FeelGreat program that include the following pillars: Connected Communities/Inspired Innovation/ Responsible Future/Meaningful Experiences
• Collective health insurance and pension scheme
• Meal vouchers for lunch
• Transport reimbursement
• Health Insurance and Protection Income offered

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V