Manager, Wholesale Lockbox

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

About This Job

The main purpose of this job is to lead the Wholesale Lockbox processing operations and team performance. This role ensures timely and accurate workflow while managing operational deadlines and customer commitments.

Essential Functions

• Establish and monitor service level standards, staffing levels and operational workflows to meet customer agreements, operational deadlines, and efficiency goals while coordinating with leaders across shifts
• Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
• Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
• Communicate decisions, priorities, and relevant information to team members effectively

• Host and support facility tours, operational demonstrations, and discussions, representing the Wholesale Lockbox operation in a professional and customer-focused manner
• Communicate operational updates, risks, customer impacts, and emerging issues to leaders and business partners, escalating concerns as appropriate
• Manage departmental workflow, priorities, and resources to support the timely, accurate, and controlled processing of customer work and achievement of service commitments

• Support budget management, planning and expenditure
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Strong knowledge of the high-volume processing/production field, including knowledge of best practices related to workflow management, quality, service delivery, and operational controls
• Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems
• Ability to understand shift and department KPIs/SLAs and their drivers, to achieve successful results
• Ability to drive results and balance management of organizational risk and meeting goals of the business, customer commitments, and operational deadlines
• Strong leadership skills with the ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
• Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing

• Ability to communicate operational information clearly and professionally, including when leading customer tours, discussing department capabilities, or addressing questions from internal and external stakeholders.
• Strong organizational and prioritization skills, with the ability to manage multiple deadlines, respond to changing business needs, and escalate risks or barriers appropriately

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook  

Education & Experience

• Bachelor’s degree in business administration preferred or equivalent combination of education and experience required
• 6+ years experience in high volume processing/production work environment required
• 3+ years management experience required

For this position, Commerce Bank is required to certify that you are not excluded from working with federally funded healthcare programs.  If you express interest in and are considered for this position, you’ll be asked to authorize our review of the Office of the Inspector General’s List of Excluded Individuals/Entities, and any other similar state or federal exclusions list.

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Manager, Wholesale Lockbox job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $72,500 to $85,000 annually.

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Must be eligible to work in the US without sponsorship now or in the future.

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.  Click here to learn more.

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