Responsibilities:
• Responsible for gathering and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirement documents, use cases (including edge cases), and process diagrams.
• Gather customer-specific product needs by completing the standard product questionnaires with valid information
• Responsible for configuring for WorkForce Software (WFS) Suite (Time, Scheduling, Integrations, etc.) according to the customer business requirements
• Understands the WorkForce Software Product configuration requirements (i.e., correct naming conventions and how this impacts the database, customizing templates, troubleshoot settings, proper sequence of product setting implementation)
• Write complex formulas that leverage mathematical and/or programming skills
• Perform unit and system testing of configured application and ensure test cases pass as described by their requirements
• Follow process and continuously improve skills by following procedures and processes established by the WFS Application Consultant Competency Team Leaders
• Estimate work effort with accuracy
• Partner with all WFS internal teams during project phases to ensure a successful customer implementation
• Assist customers with software testing along with roll out and go-live activities such as data loads and system initialization
• Respond and follow through on customer requirements in a professional and timely manner
• Able to consider the customer needs in the development of strategic plans
Skills:
• Degree/Diploma is preferred
• 2 years+ experience working on WorkForce Software implementations
• Knowledge in generating process documentation
• Experience in requirement gathering, solution designing, implementing and configuring on Workforce Software platform
• Strong written and verbal communication skills including technical writing skills
• Familiarity with business applications, such as Excel or DBMS systems
Skills Required
- 2 years+ experience working on WorkForce Software implementations
- Knowledge in generating process documentation
- Experience in requirement gathering, solution designing, implementing and configuring on Workforce Software platform
- Strong written and verbal communication skills including technical writing skills
- Familiarity with business applications, such as Excel or DBMS systems
The Hackett Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Hackett Group and has not been reviewed or approved by The Hackett Group.
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Flexible Benefits — Remote/hybrid flexibility is consistently highlighted, with support for home-office expenses in some cases. Feedback suggests location flexibility is a bright spot that improves day-to-day experience.
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Fair & Transparent Compensation — Publicly posted salary ranges and role-specific target bands offer clear expectations and help candidates assess fit. Feedback suggests compensation can be competitive for certain roles and markets.
The Hackett Group Insights
What We Do
The Hackett Group, Inc. (NASDAQ: HCKT) is a Gen AI strategic consulting and executive advisory firm that enables Digital World Class® performance. Using Hackett AI XPLR™ and ZBrain™ – our ideation through implementation platforms – our experienced professionals help organizations realize the power of Gen AI and achieve quantifiable, breakthrough results, allowing us to be key architects of their Gen AI journey. Our expertise is grounded in unparalleled best practices insights from benchmarking the world’s leading businesses – including 97% of the Dow Jones Industrials, 89% of the Fortune 100, 70% of the DAX 40 and 55% of the FTSE 100. Visit us at www.thehackettgroup.com.
