Why This Role Matters
What You'll Own
- Lead organization-wide initiatives to improve shipment weight accuracy and standardize weight capture processes across logistics touchpoints.
- Own carrier weight audit processes, investigate discrepancies, resolve billing disputes, and ensure compliance with agreed commercial terms.
- Drive end-to-end program management for weight optimization initiatives, including planning, execution, stakeholder alignment, and performance tracking.
- Partner with Merchant Success, Product, Finance, Account Management, and Courier Partners to implement scalable operational improvements.
- Identify opportunities to reduce freight costs, eliminate revenue leakage, and improve logistics efficiency through process optimization.
- Build and maintain dashboards to monitor weight variance, carrier performance, freight spend, and operational KPIs.
- Present actionable insights and business recommendations to leadership, enabling data-driven decision-making.
- Establish governance mechanisms, operating cadences, and performance reviews with logistics partners to continuously improve service quality.
- Lead process improvement initiatives that enhance operational scalability, automation, and overall business performance.
Who You Are
- 5–8 years of experience in Business Operations, Program Management, Supply Chain, Logistics, or eCommerce Operations.
- Proven experience leading cross-functional projects and driving measurable business outcomes in high-growth environments.
- Strong analytical skills with expertise in Excel/Google Sheets and experience working with BI tools such as Power BI, Tableau, or similar platforms.
- Strong understanding of logistics operations, freight billing, courier partner management, and weight audit processes is highly preferred.
- Excellent stakeholder management, communication, and negotiation skills with the ability to influence internal and external partners.
- Demonstrated ability to solve complex operational problems using data and structured thinking.
- High ownership mindset with strong execution capabilities and attention to detail.
- Comfortable working in a fast-paced, dynamic environment with multiple priorities.
Why GoKwik
Skills Required
- 5-8 years of experience in Business Operations, Program Management, Supply Chain, Logistics, or eCommerce Operations
- Proven experience leading cross-functional projects and driving measurable business outcomes
- Strong analytical skills with expertise in Excel or Google Sheets
- Experience working with BI tools such as Power BI or Tableau
- Strong understanding of logistics operations, freight billing, courier partner management, and weight audit processes
- Excellent stakeholder management, communication, and negotiation skills
- Demonstrated ability to solve complex operational problems using data and structured thinking
- High ownership mindset with strong execution capabilities and attention to detail
- Comfortable working in a fast-paced, dynamic environment with multiple priorities
What We Do
GoKwik is a data & technology led enabler, building a full-stack solution suite for eCommerce and D2C brands to help them unlock business growth. Embarked on a mission to democratise the shopping experience, GoKwik enables eCommerce brands to deliver superlative customer experience across the shopping funnel thereby boosting conversion rates and revenue growth. It also solves for other critical pain points of the industry such as COD RTO (Return to Origin) and helps brands manage the RTO problem while offering COD as a payment channel. With its recent addition of a third product: KwikChat, GoKwik is solving for low ROIs on marketing campaigns through 30+ Whatsapp use cases such as abandoned cart recovery, click to whatsapp ad campaigns & headless checkout. 1 in 3 shoppers is already shopping on the GoKwik network that has helped 500+ brands scale their businesses with higher GMV realisation & profit margins. It is helmed by Chirag Taneja (Co-Founder and Chief Executive Officer), Vivek Bajpai (Co-Founder and Chief Technology Officer), and Ankush Talwar (Co-Founder and Chief Data Scientist). GoKwik is backed by investors such as Sequoia Capital, Matrix Partners India, RTP Global & Think Investments. GoKwik's team has deep knowledge in the space of eCommerce with people having previous experience in Flipkart, Razorpay, Swiggy, Myntra, Nykaa, and more.
