Manager, Veeva Run Operations

ROLE SUMMARY
In Pfizer Digital Research & Development, we work with our R&D partners to accelerate drug development and clinical trials through digital products and solutions.
Within Digital R&D, the Veeva Platform & Services function is responsible for defining the strategy and leading the delivery of the Veeva product suite to end users of Veeva products within Digital R&D. This includes the operation, implementation, and integration of Veeva platform solutions that address R&D business processes effectively. Veeva solutions include Regulatory - RIM (Registrations, Submissions, and Publishing), Clinical (CTMS, eTMF, Study Start Up, and Site Connect), and Quality (QMS and Quality Docs).
Your role as a Veeva Run Operations Manager involves managing a team of operations associates to deliver seamless operational support, system implementation, and system maintenance activities to support the ongoing operations of implementing the Veeva Platform across Pfizer's global business units. The Veeva Run Operations team is expected to develop, implement, and manage the technical support framework to provide timely, high-quality, value-added services to enhance user productivity.
To excel in this role, you should have strong system architecture knowledge and experience leading development teams to drive technical projects.
ROLE RESPONSIBILITIES

• System Support: Apply comprehensive knowledge of technology principles, concepts, and theories to design and implement incident management frameworks through initial investigation, risk assessment, optimal solutioning, and coordinating with technical teams for implementation of technical resolution in accordance with digital procedures.
• System Maintenance: Manage day-to-day system activities, including business support & incident management by applying knowledge of internal/external business challenges to provide input into recommendations for improvements to products, processes, or services.
• Communication: Use a variety of communication tools and techniques to inform difficult concepts and manage escalations.
• Apply strong industry knowledge and comprehensive understanding of business processes to deliver robust technology support.
• Make decisions that may require developing new options to resolve moderately complex problems using Agile framework and Pfizer's SDLC processed and methodologies.
• Manage and lead people, technological and financial resources within the department.
• Manage stakeholder engagement and communication to ensure alignment on governance and technical implementation decision making process within department.

BASIC QUALIFICATIONS

• HS Diploma (or Equivalent) and 10 years of relevant experience OR an associates degree with 8 years of experience OR a bachelors with at least 5 years of experience OR Masters with at least 3 years of experience, OR a PhD with 0+ years of experience in Information Management, Computer Science, Engineering or Technology Management preferred.
• 3+ years experience in Veeva CRM or Salesforce Life Sciences delivery
• Service delivery experience, preferably in pharmaceutical industry
• Technical support and operations management experience with proven track record of participating in robust, cost-effective, high-quality services for external and internal customers.
• Proven experience collaborating with and managing cross-functionals teams including business subject matter experts, technical experts and compliance teams for project execution.
• Strong analytical skills with demonstrated experience understanding business requirements, technical concepts and business processes.
• Strong knowledge of analytics, quantitative and problem solving skills to drive decisions for optimized solutioning.
• Knowledgeable on vendor negotiations and contract processes.
• Strong stakeholder management, facilitation, influencing and negotiation skills.
• Strong working knowledge on MS Tools - Project, Word, PowerPoint, Excel.

TECHNICAL SKILLS REQUIREMENTS

• Technology solutions delivery in a pharmaceutical R&D or regulated environment with demonstrated capabilities managing large scale, enterprise software requirements definition, designs and implementations.
• Excellent interpersonal and communication skills with the ability to build relationships, influence outcomes, and to deliver effective presentations to a variety of audiences.
• Ability to lead in a complex, matrix environment with indirect resources geographically distributed.
• Demonstrated progressive experience successfully managing software development projects.

PREFERRED QUALIFICATIONS
As above and including Master's degree in Information Management, Computer Science, Engineering, Technology Management or relevant disciplines.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Information & Business Tech
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