Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.
We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com
The User Experience Research Manager is integral to guiding product strategy and development by overseeing a team of skilled researchers focused on mitigating risk and strengthening decision-making. Reporting to the VP of User Experience, this role advocates for research excellence, ensures user insights are effectively incorporated into product strategies, and works in close partnership with Product and Engineering. Through strong leadership, the manager ensures that the research team consistently delivers actionable, high-value insights to advance user experience and support overall business objectives.
Key Responsibilities:
Lead and mentor a team of UX researchers, fostering a culture of curiosity, rigor, and continuous improvement.
Advocate for the value of user insights across the organization, partnering across departments to capture a 360 view of the customer.
Develop and implement research strategies aligned with product and business goals, prioritizing activities for maximum impact in partnership with product management.
Oversee the planning and execution of qualitative and quantitative research, including usability studies, interviews, surveys, ethnography, and competitive analysis.
Establish and track team objectives and KPIs, ensuring research outcomes are measurable and support organizational priorities.
Synthesize and communicate research findings clearly to stakeholders at all levels, enabling data-driven decision making.
Qualifications:
Proven experience leading UX research teams in an enterprise or SaaS environment.
Deep expertise in a wide range of research methodologies and tools (e.g., usability testing, surveys, interviews, analytics platforms).
Strong strategic mindset with the ability to connect research insights to business outcomes.
Exceptional communication and storytelling skills, with a track record of influencing product and business decisions through research.
Experience building and scaling research processes and cross-functional partnerships.
Ability to manage multiple projects in a fast-paced, dynamic environment.
Familiarity with design and research tools (e.g., Figma, Dovetail, Maze) and collaboration platforms (e.g., Miro, Jira, Confluence).
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.
Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.
We encourage candidates requiring accommodations to please let us know by emailing [email protected].
Top Skills
What We Do
Flexera delivers SaaS-based IT management solutions that enable enterprises to accelerate digital transformation and multiply the value of their technology investments. We help organizations inform their IT with definitive visibility into complex hybrid IT ecosystems, providing unparalleled IT insights that allow them to seize technology opportunities. And we help them transform their IT with tools that deliver actionable intelligence across an ever-increasing range of dimensions to effectively manage, govern and optimize their hybrid IT estate.
More than 50,000 customers subscribe to our technology value optimization solutions, delivered by 1,300+ passionate team members worldwide. To learn more, visit flexera.com
Why Work With Us
People work here for, well, the people. People stay for the camaraderie with smart, passionate teams who actually like working together and managers who support them. We also offer competitive benefits, hybrid working and unlimited time off.
Our inclusivity scores are in the top benchmark and we are consistently rated a “great place to work.”
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