In this role you will…
· Lead a diverse, inclusive team comprised of various seniority levels of CX Researchers. Provide mentorship and coaching to continuously develop people. Set standards and expectations, review performance, and make informed compensation decisions in accordance with all applicable Human Resources policies and procedures. Hire and onboard new researchers as needed.
· Partner with teams across CXD and Advice to inform, inspire, and validate design and product decisions. Amplify research and hold teams accountable to findings through changes to roadmaps and organizational thinking.
· Prioritize and coordinate research activities through cross-functional partnerships and a keen focus on impact.
· Work with key Advice partners and your leadership team to continuously refine an organizational structure that meets the needs of crew development, solves problems for our clients, and delivers clear outcomes.
· Identify and execute on strategic research studies using a wide variety of research methods as well as human-centered principles.
· Participate in special projects and perform other duties as assigned.
A client experience that delivers
Vanguard, a recognized employer of choice, is a leading investment management firm driven by a low cost, 100% client-focused model. Vanguard believes that client experience is core to continued growth and success in the marketplace. As such, we are focused on delivering world-class experiences and investor outcomes at speed through multidisciplinary lab teams fully organized around client journeys.
What it takes:
· Minimum of 8+ years of hands-on UX research experience, familiarity with various qualitative and quantitative methods and experience integrating user research into product and design
· Experience and vested interest in managing others
· Minimum BA/BS degree in a related field or the equivalent combination of training and experience, with degree in HCI, Psychology, Sociology, Human Factors, Usability, or Information Science; advanced degree or equivalent industry experience preferred
Specializations that will make an impact:
· Compelling communication and presentation skills with emphasis on meeting and working session facilitation
· Demonstrated ability to prioritize initiatives and amplify research in order to influence strategic decisions, such as roadmaps, product designs, design choices, and organizational empathy for the humans who use our experiences
· Strong servant leadership ethos and experience balancing multiple priorities
· Strong business acumen; an understanding of business goals, strategies, and pressures while being aware of industry trends and competitive actions as a context for managing the UX research team and practice.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
-
Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
-
Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
-
Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
Vanguard Insights
Similar Jobs
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
