Manager of Unified Communications

The Manager of Unified Communications is responsible for overseeing all aspects of the deployed voice and video systems within the firm.  This position will play an integral part in the firm’s transformation initiative including but not limited to managing the collaboration and telecom teams. The position shall provide leadership and management of IT Delivery, which includes the service definition, service roadmaps, architecture, engineering, level 2, and level 3 support, controls, operational metrics and reporting, license and capacity management.

Additionally, the position will include applying IOS upgrades along with configuration changes and troubleshooting software/hardware issues. The Manager of Unified Communications is Responsible for the maintenance and monitoring of all virtual call servers and related services within the firm.  The Manager of Unified Communications will maintain close and continuing contact with vendors and technical experts for current and future engagements.

Duties & Responsibilities:  

• Identify and resolve any voice and video related issues in the firm’s infrastructure.
• Provide Tier 3 end user support for all Unified Communications (collaborative applications, mobile devices, video, and voice)
• Manage Executive Level Support to high profile users and be the lead on all Unified Communication matters.
• Manage team and resource workloads including projects Prioritizes assignments to ensure alignment with company goals and initiatives in a dynamic environment. Manage any managed services or outsourced relationships for collaboration and telecom vendors. Responsible for developing, mentoring and promoting engineering resources
• Responsible for the maintenance and monitoring of all voice related appliances throughout the Firm.  Applies upgrades, makes configuration changes and keeps up to date configuration files.
• Responsible for overseeing the maintenance and upgrades of the Firmwide telephony system.  This includes any upgrades, applying OS patches along with configuration changes and troubleshooting software/hardware issues.
• Manages the architecture of the voice / video infrastructure.  Responsible for designing and modifying the voice / video infrastructure to meet the specific needs of the firm.
• Provide expertise on design best practices, architecture on collaboration and telecom infrastructure.  Manage capacity for in-scope environments. Analyzes existing infrastructure and leads team in identifying potential enhancements to sustain and improve optimization and performance

Qualifications: 

• Education: BA/BS degree in a related technical discipline preferred.  Cisco Collaboration certifications are a strong plus.  Law firm experience is a plus.
• Experience: Minimum of 5-7 years of experience in supporting, implementing and configuring voice/video devices in an enterprise network including basic hardware support.  3+ years in supervisory or management capacity is desired.
• Skills and Abilities: Extensive knowledge of data center operations, telecommunications, network engineering, data center applications, client/server computing, and production operations support, best practices, and technologies.
• Experience with network change management control policies.
• Strong written and verbal communication skills.
• Ability to work a flexible schedule; perform work off hours for various offices; ability to work in an office environment that requires 7 days/24 hour responsibility and response time.