Manager, Treasury Operations, Compliance & Control

The Treasury Operations department is responsible for bank relationship services, cash positioning & forecasting, executing daily receipts and disbursements, customer service support, and various oversight/compliance/control functions. This includes cash accounting activities, bank reconciliations and cheque fraud prevention using various franchise, in-house built and banking applications.

The Compliance and Controls team manages the Treasury Operations accounting model, including associated reconciliations, reporting and journal entries. They oversee the controls functions related to access to Treasury-owned applications and signing authority limits, and monitoring payment fraud attempts.

The Manager, Treasury Operations Compliance and Controls, reporting to the Director Treasury Operations, Compliance & Controls, serves as a subject matter expert for Bank Reconciliation & Cash Accounting activities:

Position Responsibilities:

• Oversee the timely and accurate reconciliation of all North American and Asia operational bank accounts, addressing unreconciled items promptly.

• Verify the completeness and integrity of all cash-related transactions in the Treasury ERP system (Infor), maintaining accurate financial records.

• Managing monthly, quarterly or adhoc account reconciliations and key SOX controls for reliable financial reporting.

• Efficiently manage internal and external cash reporting processes, including OSFI, NAIC and Canadian Tax reporting.

• Act as the primary liaison for audits, ensuring compliance, resolving findings in a timely manner, and implementing risk mitigation strategies.

• Lead improvements and automation in reconciliation processes to boost efficiency and minimize risk.

• Uphold robust internal controls and promote best practice sharing and knowledge transfer within Treasury teams.

Required Qualifications:

• Bachelor’s degree in accounting, Finance or equivalent work experience. (Preference will be given to those with a CPA or equivalent designation).

• 5+ years of progressive experience in an accounting or finance control-related role.

• Strong knowledge of reconciliation processes, cash accounting principles, and general ledger structures.

• Familiarity with internal control frameworks and financial compliance requirements (e.g. SOX).

• Tech-savvy, with advanced Excel skills, including macros, and intermediate proficiency in analytics automation tools such as Power BI and Alteryx, with a desire to enhance expertise.

• Proficient in troubleshooting problems, evaluating options, and determining when to escalate or seek external assistance.

• Detail-oriented and analytical, with a focus on continuous process improvement and operational efficiency.

• Ability to synthesize information from various sources to investigate variances and explain discrepancies using the treasury management system and other data sources.

• Strong attention to detail, with the ability to respond quickly to issues under tight deadlines.

• Proactive in identifying issues, asking insightful questions, recommending solutions, and implementing agreed-upon actions.

• Effective communicator with stakeholders at all organizational levels, both internal and external.

• Team player who thrives in a fast-paced environment, managing critical functions with a high level of accuracy.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.