Manager, Travel Sales Support

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

NOTE: This role is hybrid and requires 2-3 days a week in our Phoenix, AZ office.

JOB SUMMARY

The Manager, Travel Sales Support provides leadership and direction for the travel sales support team while complying with appropriate professional standards, data security laws and regulations, and operating within the Club’s mission, leadership values, and Member’s interests. This role has oversight for travel sales support team who provide support services for selling travel advisors.

RESPONSIBILITIES / JOB DUTIES

• Oversee user account management and appropriate allocation of user access.
• Collaborate within travel and other departments to ensure productivity and accuracy of sales support team functions such as invoicing and queue management, etc...
• Team Management – Recruit, lead, manage, and motivate team of travel sales support specialists to achieve goals.
• Project Management- Partner with internal and external partners to develop and manage sales support processes that support travel advisors in an efficient and effective manner.
• Actively participate in initiatives for performance and process improvement for travel sales support.

KNOWLEDGE / SKILLS / ABILITIES

• Strong communication skills and team capabilities
• Experience in travel industry and travel agency sales, systems and operations
• Ability to manage team members in a remote and distributed work environment
• Results & Customer Service Focused
• Proficiency with all basic Microsoft Office Suite programs
• Must be flexible, adaptable and capable of interacting effectively with all levels of management
• Excellent interpersonal skills, sound judgement, strong work ethic and ability to build, manage and maintain strong professional relationships and a team atmosphere through day to day activities.

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

• Minimum Qualifications
  • Bachelor’s plus 6 years or high school diploma plus 8 years of experience working in a service and operations environment
  • 5 years of travel industry/travel agency experience
  • 2 years management experience

• Preferred Qualifications
  • CTA, CTC, or CTIE certification

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