The Role
Lead and coach a transshipment team to meet KPIs and work-order targets; monitor and forecast transportation volumes; resolve transshipment and transport execution issues; negotiate vendors and monitor performance; coordinate cross-functional and regional teams; maintain transshipment policies and FIS applications; prepare productivity and monthly T/S statistics.
Summary Generated by Built In
Responsibilities
Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong.
We offer market-aligned compensation with opportunities for merit-based reviews, 13th month salary and performance bonuses where components would vary based on local market practices and legal requirements.
Competitive leave entitlements
Including annual leave, medical leave, and other statutory leaves as applicable in your country of employment.
Healthcare coverage
Medical insurance and Flexible benefits to support your physical and mental wellbeing. Coverage will vary based on local market practices.
Career mobility and Learning and development support
Access to learning resources (like LinkedIn Learning), professional development programs and internal mobility programs to support your development across teams, functions, and geographies.
Employee recognition and wellness initiatives
Initiatives include wellness programmes, employee recognition programme, and engagement activities to foster a positive work environment.
Work from Home arrangements
Depending on nature of role; hybrid work arrangements are available with minimum 3 days in office and up to 2 days work from home schedules to support work-life integration with some variations based on local market conditions.
Commitment to sustainability and social impact
We are dedicated to responsible business practices, with ongoing efforts in environmental sustainability and community engagement through corporate social responsibility programmes.
Diversity, equity and inclusion
We are proud to be an inclusive employer, committed to building a diverse workforce and creating a workplace where all employees feel respected, supported, and empowered to thrive.
- Overall responsible for team’s performance.
- Provide coaching and training to team members.
- Prepare team’s productivity report and review team’s workload balance.
- Getting overview of available transportation requests and check for missing information/illogic routing, etc, if needed.
- Forecast transportation volume based on booking situation in case of market requirement.
- Prepare an accumulative statistics of monthly T/S volume & trend.
- Assist solving transshipment problems.
- Solve transportation issues related to reported transport executions.
- Monitor team’s execution of work order in line with request to ensure smooth operation.
- Monitor team to meet W/O creation and aging targets.
- Getting overview of up-to-dated DG and RF policy at transshipment ports/outports.
- Negotiate with new vendor to set up SOP and acknowledge our KPIs.
- Monitor flow share in line with tender result; escalate to procurement of missing rate & vendor’s service failure, etc.
- Monitor vendor performance.
- Attend internal meeting to solve/align cross-functional issues.
- Coordinate with regional T/S team to review and achieve T/S KPIs.
- Oversee the maintenance of all FIS applications with regard to transportation and transshipment.
- Bachelor’s degree with relevant working experience and/or shipping background in transportation.
- Good spoken and written English (CET- 4).
- Ability to read and write Chinese.
- Full knowledge of pan China and international laws and regulations relating to transportation of containers by vessel.
- Able to take stress and work under pressure.
- Positive attitude and willing to learn.
- Able to work independently.
- Experience in managing a team.
- Analytical and meticulous.
- Familiarize with feeder network and operations.
Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong.
Your Journey, Our Horizon
About the TeamCompetitive salary and performance-based incentivesWe offer market-aligned compensation with opportunities for merit-based reviews, 13th month salary and performance bonuses where components would vary based on local market practices and legal requirements.
Competitive leave entitlements
Including annual leave, medical leave, and other statutory leaves as applicable in your country of employment.
Healthcare coverage
Medical insurance and Flexible benefits to support your physical and mental wellbeing. Coverage will vary based on local market practices.
Career mobility and Learning and development support
Access to learning resources (like LinkedIn Learning), professional development programs and internal mobility programs to support your development across teams, functions, and geographies.
Employee recognition and wellness initiatives
Initiatives include wellness programmes, employee recognition programme, and engagement activities to foster a positive work environment.
Work from Home arrangements
Depending on nature of role; hybrid work arrangements are available with minimum 3 days in office and up to 2 days work from home schedules to support work-life integration with some variations based on local market conditions.
Commitment to sustainability and social impact
We are dedicated to responsible business practices, with ongoing efforts in environmental sustainability and community engagement through corporate social responsibility programmes.
Diversity, equity and inclusion
We are proud to be an inclusive employer, committed to building a diverse workforce and creating a workplace where all employees feel respected, supported, and empowered to thrive.
Skills Required
- Bachelor's degree with relevant working experience and/or shipping background in transportation.
- Good spoken and written English (CET-4).
- Ability to read and write Chinese.
- Full knowledge of pan China and international laws and regulations relating to transportation of containers by vessel.
- Able to take stress and work under pressure.
- Positive attitude and willingness to learn.
- Able to work independently.
- Experience in managing a team.
- Analytical and meticulous.
- Familiarity with feeder network and operations.
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The Company
What We Do
With a fleet of 280 modern container ships and a total transport capacity of 2.1 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,700 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.1 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. Around 2,900 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.
