Hilton Grand Vacations

Manager in Training

Posted Yesterday

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Kansas City, KS, USA

In-Office

Entry level

Travel

The Role

Develops future retail leaders by supervising kiosk associates, supporting daily operations, coaching sales behaviors, monitoring performance metrics, assisting talent acquisition, and coordinating with Legal, IT, HR, and other departments. Provides customer care, maintains retail partner relationships, supports sales and marketing execution, and may cover other stores within the assigned market. No prior experience is required, though sales, marketing, or customer service experience is preferred.

Summary Generated by Built In

As a Manager in Training you would be responsible for:

The focus for this position is to develop into a future Retail Marketing leader for our company. As an M.I.T. you will be responsible for assisting with day-to-day operations and success of the team at the kiosk located within our retail partner locations. The M.I.T. will help set the tone by embracing our core values, assist with supervising a team of usually 6-12 associates, and act as a manager-on-duty as needed. Flexibility to provide coverage at other stores within the assigned market as needed and adaptability to working with various teams will prepare you for future management opportunities. You will learn how to manage a team of associates, while also providing operational support to multiple teams across the organization. Additionally, you will have the opportunity to work closely with leadership, developing impactful relationships to help build you career and professional brand. The goal for an M.I.T. is to acquire the ability to coach behaviors to cultivate a high performing team that meets or exceeds goals while mastering our favorite motto.

Responsibilities

As a Manager in Training you would be responsible for:

Provide remarkable and memorable customer care while fulfilling the vacation needs of every customer; role model ideal behaviors to ensure the team maintains the same high standard.
Maintain a positive relationship with the retail partner management team and their associates; be a good steward of the retail partner's brand and coach the team to maintain the same high standard.
Assist with operational execution including the work, performance and behavior of Sales Representatives and Guest Service Representatives, if applicable.
Support Area Director with talent acquisition responsibilities as needed including reviewing resumes, observing interviews, and providing feedback about the applicant.
Coach associates on all steps of the sales journey, provide feedback, and keep Area Director informed on observations.
Develop a keen understanding of the various Marketing functions both in a production environment and from a support/operational perspective.
Produce and distribute efficient reports to track key sales & marketing metrics.
Engage with various business departments to ensure operational efficiency for areas such as Legal/Compliance, IT, and HR/Compensation.

Why do Team Members Like Working for us?

Full Benefits while only working 30 Hours per week (health, vision, dental, PTO, 401k match up to 5%)
UNCAPPED commission
Unlimited Growth Potential
Referral Bonus

Qualifications

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

No experience necessary
Must be willing to relocate
Must be a self-starter with a strong work ethic and eager to learn
Seeking candidates who are innovative, solution-focused, and that possess a keen attention to detail
Great networking and communication skills are a must

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous sales, marketing or customer service experience is preferred

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Skills Required

No experience necessary
Must be willing to relocate
Self-starter with a strong work ethic and eagerness to learn
Innovative and solution-focused mindset
Keen attention to detail
Strong networking and communication skills
Previous sales, marketing, or customer service experience

Hilton Grand Vacations Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hilton Grand Vacations and has not been reviewed or approved by Hilton Grand Vacations.

Healthcare Strength — Health coverage is available from day one for many U.S. team members, including medical, dental, vision, life and disability insurance, FSAs, and an EAP. This immediacy and breadth are presented as standout elements of the package.
Parental & Family Support — Company materials highlight fully paid parental bonding leave for eligible U.S. employees and adoption assistance. These family benefits are positioned as signature components of the total rewards offering.
Wellbeing & Lifestyle Benefits — Travel discounts through Go Hilton and HGV programs are emphasized as marquee perks that add value beyond base pay. These hotel-rate benefits are frequently presented as a differentiator within the hospitality sector.