Manager, Training Coordination & Enablement

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for a Manager, Training Coordination & Enablement to join our growing National Claims Learning & Development (L&D) team.

Reporting to the Director, National Claims L&D, you will lead the team that keeps our learning ecosystem running smoothly and reliably for Claims. You bring together and mobilize a team that focuses on knowledge management, training coordination, enablement expertise, and eLearning integration to ensure claims employees can access the right information and training at the right time—accurate, consistent, and aligned with current contracts, processes, and regional realities.

What you’ll do

• Lead, coach, and develop a multidisciplinary team of Librarians, Coordinators, L&D Enablement Consultant, and E‑learning Integrators, providing clarity on priorities, removing barriers, and supporting day-to-day execution and growth.

• Engage and foster a high-performing, collaborative team culture with clear expectations and accountability (though coaching, performance management, development plan and discussions).

• Align the enablement function as one coherent ecosystem: establish team ways of working, handoffs, and checkpoints so knowledge, training materials, digital builds, and deployments stay synchronized.

• Provide leadership and governance to ensure enablement training content remains accurate and aligned with current contracts, products, and operational practices.

• Guide L&D Enablement Consultant in keeping training materials accurate and aligned to contracts/products/practices; ensure core messaging is consistent across programs and reflected in both training assets and knowledge systems.

• Drive alignment on L&D content by setting standards, coordinating stakeholder validation, and ensuring consistency between learning assets and knowledge tools (Index/knowledge base, catalog).

• Ensure the Index/knowledge base and training catalog remain current and reliable by coordinating updates with Standards & Rules, SMEs, and business stakeholders.

• Define and evolve standards for knowledge and enablement content, and enable consistent adoption across assets and tools.

• Oversee training coordination and logistics (scheduling, enrollments, learner communications, attendance/completion records) to ensure a seamless, consistent learner experience.

• Oversees licensing and compliance activities as applicable (renewals, registrations, documentation, disclosures), ensuring deadlines and regulatory obligations are met.

• Partner with training COEs, strategy and content teams to enable consistent launches—supporting digital builds, communications, and smooth deployment through the LMS/LXP.

• Drive continuous improvement and modernization initiatives (processes, workflows, tools), including experimentation with new approaches and technology where it adds value.

What you bring

• Bachelor’s degree in administration, education or equivalent work-related experience

• Experience leading a team, training operations, enablement, knowledge management, or learning operations in a complex environment.

• You are a trusted colleague and are recognized for your collaboration, leadership, your ability to influence, coach and positively engage your team and business partners. 

• Strong prioritization and execution skills, with the ability to manage multiple workstreams, dependencies, and tight timelines.

• You have proven achievements in continuous improvement and work methodology. 

• You have a strategic vision of training and change management for a large organization.  

• You demonstrate a great ability to challenge the status quo and to be creative and innovative. 

• Strong understanding of how knowledge, training content, digital learning, and coordination come together to support frontline performance.

• Comfort with learning and knowledge tools (e.g., LMS/LXP, knowledge bases, SharePoint) and using data to guide decisions and improvements.

• Bilingual English and French is a strong asset. Need to interact on a regular basis with colleagues across the country

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We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.