Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.
In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.
In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).
In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook.
MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.
MSE proudly promotes its core values for all those that interact with the company. As a member of our team:
- You will provide first-class customer service and value for our fans.
- You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
- You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
- You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
- You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
- You will innovate. We are nimble and first to market. We are not averse to risk.
- You will have fun. We are in the business of happiness.
Position Overview: The Manager, Ticket Operations is responsible for ensuring the accuracy of the day-to-day management of ticket operations for the Washington Wizards and other MSE teams. This role will focus on driving sales efforts through maintaining a shared Ticket Operations inbox, building events and price codes, processing orders, distributing tickets, and providing customer support. This position will also work to keep Monumental at the forefront of new ticketing technologies.
Are you a ticket operations professional with excellent collaboration skills and a passion for sports? We would love to hear from you!
Responsibilities:
- Process Full Season, Partial Plan, and Group Sales ticket orders ensuring accurate pricing and package configuration.
- Assist in the creation of plans, events, and price codes in Archtics.
- Assist with the training of new employees in Archtics.
- Oversee and manage the digital ticket image updates for games and special events.
- Process payments for ticket orders.
- Support the Membership Services department with season ticket holder account requests.
- Oversee group ticket payments and group game night reports.
- Assist with managing ticket inventory.
- Run a Box Office window on game nights to handle plan holder ticket needs, understand customer service issues, and resolve ticket problems.
- Use Ticketmaster platform including Archtics, Account Manager, TM360, and TM Host.
- Support all-staff events for the franchise teams.
- Other duties as assigned.
Minimum Qualifications:
- Bachelor’s Degree or equivalent experience.
- Previous ticketing or other related team sports experience.
- 3+ years’ experience with Archtics ticketing system.
- Strong organizational skills.
- Outstanding written and verbal communication skills.
- Knowledge and ability to think strategically.
- Ability to prioritize workload and build business relationships in a professional and confidential manner.
- Excellent time management and interpersonal skills.
- Proficient in all Microsoft Office products, primarily Excel and Word.
- Availability to work 50-60 games in Box Office each year across the Monumental Sports team seasons.
- Flexibility to work evenings, weekends, and holidays as needed.
Pay Range: $58-63k USD.
Benefit Eligibility: This role is eligible to participate in health and welfare benefits.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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What We Do
Monumental Sports & Entertainment (MSE), located in Washington, DC, and named a 2018 Washington Post Top Workplace, is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates five professional sports teams: NBA's Washington Wizards, NBA G League’s Capital City Go-Go, NBA 2K League’s Wizards District Gaming, the 2018 NHL STANLEY CUP CHAMPION Washington Capitals and the WNBA's Washington Mystics. The company is also co-owner of aXiomatic, which has controlling interest in global esports franchise Team Liquid, and owns and operates Capital One Arena. Monumental Sports & Entertainment also manages MedStar Capitals Iceplex, the state-of-the-art training facility for the Capitals and EagleBank Arena on George Mason University's campus. Monumental Sports & Entertainment also co-owns and operates Monumental Sports Network (MSN) with the NBC Sports Group. MSN is the mid-Atlantic region’s top destination for exclusive fan experiences and original sports content across desktop, tablet, mobile and OTT streaming devices.
Visit www.monumentalsports.com
