Job Title
The Test Operations Services (TOS) organization, part of Operations Services Globally (OSG), provides Test Systems services and support to the Amadeus Engineering community and external customers. TOS is responsible for ensuring the integrity, stability, availability, and usability of Test Systems across the Amadeus portfolio, enabling validation, training, rehearsals, and user acceptance testing activities that are critical to product delivery and customer success.
As Manager, Test Systems Operations, you will lead Usability, Content and Services (UCS) and Test Frontline Services (TFS) teams in Bogota, ensuring the availability, stability, usability and continuous improvement of Amadeus Test Systems. You will drive operational excellence, service continuity, automation and collaboration across a 24/5 follow-the-sun organization.
Lead Usability, Content and Services and Test Frontline Services teams responsible for delivering reliable and high-quality Test Systems operations.
Ensure operational continuity across a 24/5 follow-the-sun model, including team coverage, service continuity and on-call responsibilities.
Involved in incident management, problem management, change management, functional monitoring, response-time monitoring, service recovery and capture/restore activities.
Drive operational excellence through automation, process improvement, governance and measurable efficiency initiatives.
Ensure service quality and delivery of agreed service levels while continuously improving operational performance.
Define team objectives, develop the required skills and capabilities, coach employees and support their professional growth.
Lead operational and transformational initiatives across Test Systems Operations.
Collaborate with stakeholders and leadership teams to shape strategy, address operational priorities and provide visibility to senior management
You hold a degree in Engineering, Mathematics, Computer Science or a related discipline. Equivalent experience demonstrating strong analytical and problem-solving skills may also be considered.
You have at least seven years of professional experience, including experience within an information technology organization or large enterprise environment.
You have proven experience leading teams and developing people in a complex operational environment.
You have experience managing globally distributed teams and working within a follow-the-sun support model.
You possess strong knowledge of information technology operations in mission-critical environments and a solid understanding of Information Technology Infrastructure Library processes.
You have practical experience managing incidents, problems, changes, operational monitoring and business continuity activities.
You understand software development lifecycles, system architecture, troubleshooting and cloud technologies.
You have experience driving automation, operational efficiency and continuous improvement initiatives.
You communicate effectively with technical and business stakeholders and can influence across multiple organizational levels.
You demonstrate strong leadership, problem-solving, decision-making and stakeholder management capabilities.
Certifications in Information Technology Infrastructure Library, cloud technologies, Lean or Six Sigma methodologies would be considered an advantage.
Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
Work hybrid at our Bogota office.
Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.
Application process
The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Be aware of recruitment scams
Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.
Skills Required
- Degree in Engineering, Mathematics, Computer Science, or a related discipline, or equivalent experience
- At least seven years of professional experience, including experience in an information technology organization or large enterprise environment
- Experience leading teams and developing people in a complex operational environment
- Experience managing globally distributed teams and follow-the-sun support models
- Strong knowledge of IT operations in mission-critical environments
- Understanding of Information Technology Infrastructure Library processes
- Experience managing incidents, problems, changes, operational monitoring, and business continuity activities
- Understanding of software development lifecycles, system architecture, troubleshooting, and cloud technologies
- Experience driving automation, operational efficiency, and continuous improvement initiatives
- Strong communication, leadership, problem-solving, decision-making, and stakeholder management skills
- ITIL, cloud technology, Lean, or Six Sigma certifications
What We Do
Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want, linking them via travel agents, search engines and tour operators to airlines, airports, hotels, cars and railways. Technology has always been critical to developing global travel, increasing scale, choice and access. We have developed our technology in partnership with the travel industry for 30 years. We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, and critical systems our customers need.
