The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
Job Description:
The Manager, Telecom Automation Operations is responsible for leading a dedicated team that supports the organization's Telecom-related Automation Operations. This role spans both break/fix incident resolution and business optimization initiatives, ensuring the Automation Operations operate reliably and continuously deliver measurable value to the Telecom business unit.
Key Responsibilities:
- Lead and develop a team of AI Support Administrators, providing guidance, coaching, and performance management
- Own the end-to-end support model for all Telecom Automation Operationss, including incident response, escalation management, and resolution tracking
- Drive business optimization efforts by identifying opportunities to improve platform performance, reduce downtime, and enhance ROI
- Establish and maintain SLAs, KPIs, and operational runbooks for all supported Automation Operations
- Serve as the primary escalation point for critical platform incidents and business-impacting outages
- Partner with Automation Operations vendors, internal IT, and Telecom business stakeholders to prioritize enhancements and resolve systemic issues
- Lead regular operational reviews, reporting on platform health, incident trends, and optimization outcomes
- Develop team processes and standard operating procedures to ensure consistency and quality of support
- Manage budget, vendor relationships, and resource planning for the support function
- Stay current on Automation Operations developments, Telecom industry trends, and emerging best practices in AI operations
Qualifications:
- 5+ years of experience in technology operations, platform support, or IT service management, with at least 2 years in a people management role
- Demonstrated experience supporting AI/ML platforms, intelligent automation tools, or enterprise SaaS platforms in a Telecom or related environment
- Strong understanding of ITSM frameworks (e.g., ITIL) and incident/change management processes
- Proven ability to drive cross-functional collaboration and manage stakeholder relationships at multiple levels
- Experience defining and managing SLAs, operational KPIs, and service performance reporting
- Strong analytical and problem-solving skills with a continuous improvement mindset
- Excellent written and verbal communication skills; ability to translate technical issues into business impact
- Bachelor's degree in Information Technology, Computer Science, Telecommunications, Business, or a related field (or equivalent experience)
Preferred Qualifications:
- ITIL v4 certification or equivalent service management credential
- Familiarity with Telecom-specific platforms (e.g., network operations AI, customer experience AI, billing optimization tools)
- Experience with AI/ML model monitoring, data pipeline support, or MLOps practices
- PMP or similar project management certification
Reporting Structure:
This role reports directly to the Telecom Ownership leadership and manages a team of AI Support Administrators. The Manager will collaborate closely with Telecom business units, IT, and AI platform vendors.
Annual Salary Range: $120,000-$130,000/year, with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.
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Skills Required
- 5+ years of experience in technology operations, platform support, or IT service management
- At least 2 years of experience in a people management role
- Experience supporting AI/ML platforms, intelligent automation tools, or enterprise SaaS platforms in a telecom or related environment
- Strong understanding of ITSM frameworks, such as ITIL, and incident/change management processes
- Experience driving cross-functional collaboration and managing stakeholder relationships at multiple levels
- Experience defining and managing SLAs, operational KPIs, and service performance reporting
- Strong analytical and problem-solving skills with a continuous improvement mindset
- Excellent written and verbal communication skills, including translating technical issues into business impact
- Bachelor's degree in Information Technology, Computer Science, Telecommunications, Business, or a related field, or equivalent experience
- ITIL v4 certification or equivalent service management credential
- Familiarity with telecom-specific platforms, such as network operations AI, customer experience AI, or billing optimization tools
- Experience with AI/ML model monitoring, data pipeline support, or MLOps practices
- PMP or similar project management certification
TAG - The Aspen Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TAG - The Aspen Group and has not been reviewed or approved by TAG - The Aspen Group.
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Healthcare Strength — Multiple medical plan choices with defined costs, HSA support, and accessible plan documents indicate a robust health offering. Distinctive features like GLP‑1 coverage on the HSA plan and clear SBCs add clarity for election decisions.
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Retirement Support — A clearly outlined 401(k) program features an immediately vested employer match with explicit eligibility timing. Consistent references to the plan and enrollment resources across brand sites underscore ease of access.
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Affordable Benefits — Dental-care discounts through the Aspen Dental network—free preventive services and reduced rates for procedures—help lower out‑of‑pocket costs. Additional perks like brand discounts and pet insurance can further stretch total value for some roles.
TAG - The Aspen Group Insights
What We Do
When we helped launch Aspen Dental, we set out to break down the barriers that made it hard for patients to keep up with their dental health — affordability, transparency, and access. We knew the key to better patient care started with the provider, so we changed how the dental business worked. We built new relationships, expertise, and tools to help dentists run their businesses more effectively and better care for their patients. Fast forward, and over 25 years later, we support more than 1000 Aspen Dental locations—by doing so, we are proud to say we have changed access to dental care nationwide. But there’s more work to do. Healthier, happier smiles were just our beginning. We came together to launch TAG – The Aspen Group, officially expanding beyond dental and embracing a new vision. By bringing together Aspen Dental, Chapter, ClearChoice, WellNow, and Lovet into one family of brands, we set out to achieve one simple goal together: to bring better healthcare to more people - because we believe in a future where health and wellness is accessible for all. With that mission in mind, TAG now supports over 5,300 clinicians across more than 1,400 locations. While our vision is now broader, how we achieve it remains the same. The best care starts with the provider - and TAG exists to power them so they can meet patients where they are, no matter their specialty, and deliver better care. Because we know that at the end of the day, better healthcare is simple — empower the provider and their teams, and the rest will follow. United as one group, we’re not just breaking down barriers; today, we’re breaking through. We’re challenging the status quo. Together, we can prove healthcare can be better for both providers and patients. Together, we can bring better healthcare to more people.
Why Work With Us
TAG - The Aspen Group employs and/or supports over 25,000 healthcare professionals and team members at more than 1,400 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetics, and animal health. Every day we wake up to empower providers to do what they do best: focus on the patient.
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