Manager, Technology Support

Company Description:
McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.
McDonald's Global Technology is here to power tomorrow's feel-good moments.
That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant.We face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald's Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Department Overview
This role offers an outstanding opportunity to collaborate with a broad range of McDonald's stakeholders. It requires a forward-thinking approach to balance current operational needs with emerging technology trends, supporting restaurant-level testing and innovation. The Manager, Technology Deployment is responsible for configuring, deploying, and supporting the Market restaurant platform within Speedee Labs. The team works closely with Market teams and Speedee Labs Analytics to align configurations, deployment strategies, and support processes for restaurant testing at MHQ. This role ensures the readiness of capabilities and services for McDonald's Point of Sale (POS) solutions, while driving performance improvements and stability across test environments.
Accountabilities & Responsibilities

• Serve as a technical domain expert, providing mentoring, training, and configuration design support.
• Review work performed by team members to ensure quality and consistency.
• Build and be a great partner with key stakeholders, including market representatives and deployment teams.
• Analyze support metrics to identify trends and opportunities for improving test stability.
• Develop and implement internal processes and standards for technical solutions within Speedee Labs.
• Participate in technical solutioning discussions to drive improvements across markets.
• Collaborate with restaurant platform, product, and engineering teams.
• Create and maintain documentation and training materials for platform integration and adoption.
• Provide training and support for teams on new restaurant technology solutions and processes.
• Align technical solutions with business objectives and market needs in partnership with product and market teams.
• Act as a domain expert on features and capabilities for development partners and product teams.
• Coordinate and implement plans to ensure technical solutions meet business needs.
• Provide leadership by collaborating with others, articulating ideas to senior management and peers, initiating projects, handling resources, resolving issues, and holding the team accountable for results.

Qualifications

• Bachelor's degree or equivalent experience in computer science, Engineering, Information Technology, or related field.
• Basic understanding of computer hardware (e.g., circuits, power consumption, cabling, interfaces, CPU, memory, RAID, NICs).
• Deep technical foundation in Microsoft Windows Server/Desktop OS, PowerShell, Hyper-V, containers, cloud platforms, and system architecture.
• Familiarity with modern DevOps practices (Infrastructure as Code, CI/CD, Desired State Configuration, automated testing).
• Analytical attitude with ability to assess integration complexity and recommend improvements.
• Good interpersonal, written, and verbal communication skills.
• Ability to translate business requirements into technical roadmaps.
• Solid grasp of software/hardware/OS development lifecycle and Agile practices.
• Experience documenting business requirements, processes, and technical specifications.
• Demonstrable ability to plan, coordinate, and implement business systems projects.
• Self-starter with a track record of delivering results in fast-paced environments.
• Experience leading all aspects of and conducting hardware installations in production environments.

Compensation
Bonus Eligible: YES
Long - Term Incentive: YES
Benefits Eligible: YES
Salary Range
The expected salary range for this role is $98,140.00 - $125,130.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.