The Technology Support Services Presales Manager is a highly technical, hands on presales leader responsible for designing, positioning and promoting active infrastructure solutions across the region. The position will lead, mentor, and develop a team of Technology Support Services Specialists on technology related products, projects, and initiatives while themselves providing technical expertise to internal and external customers. This position acts as the technical authority for key active OEMs, drives OEM partnerships and supports complex regional and global opportunities and partners closely with Sales to deliver technically sound and commercially viable solutions. The Manager will liaise and engage with the Technology Support Services leadership for complex, multi-discipline and global opportunities to ensure that comprehensive solutions are provided.
Detailed Description:
The majority of the Manager’s time is spent from the desk working virtually with Wesco customers through our sales representative organization. The Manager will assign Specialists on the team to assist as required and ensure that workload is balanced across the team. The Manager will engage in three-way conversations with the sales representative and the customer for Pre-Sales Application support, providing technical guidance and developing a Bill of Materials that meet the customer’s specific needs.
Responsibilities:
- Presales and Solution Ownership
- Act as the primary technical presales lead for active infrastructure opportunities including routing, switching, wireless, security, data centre networking, computer & storage and associated management platforms.
- Lead technical discovery, solution architecture, and positioning for complex enterprise, hyperscale, and strategic accounts across APAC.
- Develop end to end solution designs, validate architectures, and produce high quality Bills of Materials aligned to customer requirements and standards.
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Participate directly in customer facing engagements, technical workshops, and executive level discussions as the subject matter expert.
- OEM Management and Vendor Alignment
- Own technical relationships with key active infrastructure OEMs and ecosystem partners.
- Maintain deep working knowledge of major OEM portfolios, roadmaps, competitive positioning, and differentiation.
- Coordinate OEM technical escalations, technology validations, proof of concept activities, and solution endorsements.
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Influence OEM strategy and enablement activities in alignment with regional and global presales objectives.
- Regional and Global Engagement
- Take responsibility for presales support across Southeast Asia, India, and broader APAC, including multi country and global programs.
- Support large scale, complex, or strategic bids requiring cross regional collaboration and multi discipline inputs.
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Act as the regional technical escalation point for active infrastructure solutions.
- Sales Enablement and Technical Leadership
- Partner closely with Sales to shape opportunities, qualify technical requirements, and position differentiated solutions.
- Provide technical coaching and enablement to sales teams and junior presales resources where required.
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Support development of technical content, reference architectures, and best practices for regional reuse.
- Continuous Technical Excellence
- Stay current on emerging technologies, architectures, and industry trends within enterprise and data centre networking.
- Ensure solutions align with security, resiliency, scalability, and performance best practices.
- Contribute to internal standards, playbooks, and presales governance.
About the TeamAt Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Skills Required
- Associates' Degree (U.S.)/College Diploma (Canada) or commensurate years of technical experience
- Licenses/Certificates/Designations (required)
- 10+ years of experience in design, implementation and/or commissioning in technical field
- 3+ years of experience with strong presentation skills
- Possess a customer-centric mindset
- Advanced computer skills including Microsoft Outlook, Word, Excel, PowerPoint and Visio
- Demonstrate strong leadership and decision-making within area of responsibility
- Ability to travel up to 25%
- Bachelor's Degree
- 2+ years leading a team of up to 4 direct reports
- AutoCAD 2D or AutoCAD Inventor
- BISCI RCDD, OSP, NTS and/or DCDC or Industry Equivalent certifications
WESCO International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WESCO International and has not been reviewed or approved by WESCO International.
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Retirement Support — Feedback suggests the 401(k) with company match is a relative strong point and is consistently part of the package. Retirement offerings are frequently cited as a solid element within the total rewards.
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Leave & Time Off Breadth — Feedback suggests PTO policies are favorable, including self‑managed or generous banks in some roles along with paid holidays. Paid parental leave and related time‑off options add to the perceived strength of leave benefits.
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Flexible Benefits — Feedback suggests employees have meaningful choice through medical plan options with HSA/FSA alongside ancillary programs like EAP, discounts, and supplemental coverages. The breadth of selectable add‑ons supports tailoring benefits to individual needs.
WESCO International Insights
What We Do
At Wesco, we believe life should run smoothly. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Harnessing 100 years of ingenuity and expertise, we increase profitability, improve productivity and mitigate risk for approximately 150,000 customers worldwide. With nearly 1.5 million products and locations in more than 50 countries, Wesco is your partner in progress. Our company’s greatest asset is our people. From our corporate and field offices to our distribution sites, Wesco employs over 20,000 professionals around the globe. We’re committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity, and individuality our team members contribute to the company. Headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company with 2022 net sales of $21.4 billion.
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