The Global Risk & Compliance (GRC) organization serves as American Express’ independent risk management function. GRC maintains the enterprise risk framework, provides oversight and challenge, and monitors key risks. By embedding risk discipline into strategy and operations, GRC enables responsible growth, innovation, and long-term value creation while protecting customers and shareholders.
The Technical Risk Management (TRM) team safeguards the enterprise, globally, by identifying, assessing, monitoring & reporting risks across Information & Cyber Security Risk, Technology Risk, Data Risk, Resiliency Risk, and AI Risk.
Technology Risk Management (ITRM) is a part of TRM, and is responsible for the independent risk management across technology applications and infrastructure at American Express.
ITRM is hiring for a Manager who will lead the governance, strategy and risk management for technology risks across American Express. This Manager will also assist with supporting senior technology committees and other forums. This Manager will report to the Technology Risk Management Director and be part of the team that will manage technology risk frameworks and support core IT domains, such as IT Asset Management, IT Change Management and IT Incident Management.
ResponsibilitiesJob Responsibilities:
- Lead risk management oversight of technology risk across core IT disciplines, including IT Asset Management, IT Change Management, IT Incident Management, and emerging IT risks associated with Artificial Intelligence (AI), by leveraging AI, automation, and analytics to enable IT risk management at scale
- Support the development of the risk management program to identify, assess, measure and monitor IT risks associated with strategic business initiatives
- Support and coordinate content development for areas such as: Technology Committees, internal/external audits, and broader enterprise initiatives
- Monitor laws, rules, regulations and industry best practices related to technology risk and cybersecurity risk. Support enterprise-wide programs to ensure adherence
Minimum Qualifications:
- Bachelor’s degree in business or technology or equivalent
- Three years of risk management experience in cybersecurity or technology across one or more lines of defense
- Three years of experience in the financial services industry
Experience within Technology disciplines, such as IT Asset Management, IT Change Management, IT Incident Management or Software Delivery Lifecycle (SDLC) practices, or experience with risk management policy development
Preferred Qualifications:
- Degree in Cybersecurity, Information Systems, Information Technology, Computer Science, Data Science, or equivalent
- A cybersecurity, technology, or risk management certification (CISSP, CCSP, CEH, CISM, etc.)
- Experience with regulatory and industry technology or cybersecurity frameworks and guidance (CRI Sector Profile, NIST, FFIEC, COBIT)
We train and invest in our colleagues. So go ahead and apply!
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Bachelor's degree in business or technology or equivalent
- Three years of risk management experience in cybersecurity or technology across one or more lines of defense
- Three years of experience in the financial services industry
- Experience within Technology disciplines (IT Asset Management, IT Change Management, IT Incident Management) or Software Delivery Lifecycle (SDLC) practices, or risk management policy development
- Degree in Cybersecurity, Information Systems, Information Technology, Computer Science, Data Science, or equivalent
- Cybersecurity, technology, or risk management certification (CISSP, CCSP, CEH, CISM, etc.)
- Experience with regulatory and industry technology or cybersecurity frameworks and guidance (CRI Sector Profile, NIST, FFIEC, COBIT)
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
