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Job Summary
The Technical Implementation Manager will be responsible for the creation of rollout plans and facilitation of system rollouts to field users, through effective planning, communication, task management, customer service and training activities. The candidate will be a subject matter expert (SME) for Operations in cross-functional team collaboration. The candidate will streamline and manage technical programs and products through customer service, staff training, and web development. He/she will manage the operations technical platforms and national scheduling. This role will serve as the technical SME for system implementations and support for Papa John’s as part of the Operations strategy.
Duties and Responsibilities
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Collaborates with cross-functional teams to develop workback schedule, implementation timeline, communication strategy, and implementation tools to facilitate system rollouts; partners with field leaders and cross functional teams to ensure field user accountability
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Serve as SME to answer questions, provide best practices, provide technical support, and conduct training as needed
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Ensures effective training materials are developed and utilized by system end users, collaborating as needed
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Facilitates implementation activities according to approved plan, revising plan to integrate lessons learned during the rollout process
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Escalates issues to appropriate team for assistance and resolutions, reports status to leadership and cross functional team.
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Provides implementation support for systems during rollout and act as Operations’ expert for systems during and after rollout.
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Troubleshoots operational systems questions and provides feedback for potential system enhancements.
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Identifies opportunities to increase productivity and reduce expenses through use of systems.
Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.
Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.
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What We Do
Papa John's Pizza is an American restaurant company that runs the third largest take-out and pizza delivery restaurant.
Papa John's seeks people who have an entrepreneurial spirit and share our philosophy for success. Hands-on training, a clean and safe work environment, quality business practices, advancement opportunities and meaningful work combine to produce not only the best pizza, but also the best team members! Better Opportunities. Better People!
At Papa John's we call ourselves team members instead of employees because we believe it is only through a strong team we can produce the best experience for our customers. Whether at our corporate campus, distribution centers, our restaurants, or located internationally; Papa John's has a variety of positions for talented and passionate people.
Papa John's is an equal opportunity employer and provides excellent career opportunities for our entire team. Our company philosophies of promote from within and rewards based on performance are important elements of our company culture.
