Manager, Technology Governance

As a key member of Western Union’s Technology team, the Technology Governance Manager is responsible for driving the successful delivery of global IT strategic initiatives with cross-functional impact across the organization. This role plays a critical part in strengthening project management practices, aligning PMO standards, and ensuring the effective execution of technology programs. The position partners with global stakeholders, manages project portfolios, and leads high-performing teams to deliver scalable, high-quality solutions that support business objectives. 

Role Responsibilities 

• Lead and oversee the end-to-end delivery of multiple projects and large-scale programs, ensuring effective management of scope, timelines, budgets, risks, and issues 

• Drive the evolution and standardization of PMO processes, tools, and governance frameworks to improve project delivery and alignment with enterprise standards 

• Partner with cross-functional stakeholders (onshore and offshore) to ensure successful execution of strategic IT initiatives and alignment with business priorities 

• Provide leadership and guidance to project managers, coaching teams on best practices across project lifecycle disciplines (Agile, Waterfall, QA, solution delivery) 

• Manage project portfolio planning and execution, including resource allocation, prioritization, financial tracking, and status reporting to executive leadership 

• Monitor project performance through KPIs, metrics, and reporting, providing regular updates on progress, risks, and financials 

• Proactively identify and remove project impediments, implement solutions to challenges, and escalate critical issues when necessary 

• Develop and manage sourcing strategies, including internal capacity planning and third-party/vendor partnerships, to meet delivery and cost objectives 

• Build, lead, and mentor high-performing teams, while driving talent development, engagement, and retention initiatives aligned with organizational goals 

Role Requirements 

• Bachelor’s degree in Business, Computer Science, Electronics, or a related field; PMP and/or CSM certifications preferred 

• 5+ years of experience in project/program management, leading complex technology initiatives within structured governance frameworks 

• Proven experience in financial services, payments, or banking industries 

• Strong expertise in project portfolio management (PPM) tools (e.g., Project Server, Clarity, Clarizen, Workfront) and reporting/metrics 

• Demonstrated experience managing global, remote, and geographically distributed teams, including onshore/offshore delivery models 

• Advanced knowledge of software development lifecycle methodologies (Agile, Waterfall, hybrid models) 

• Experience managing vendor relationships and third-party strategic partnerships 

• Strong leadership, problem-solving, and decision-making skills, with the ability to manage complexity and drive results 

• Highly self-motivated with excellent prioritization, multitasking, and stakeholder management skills, combined with a strong customer-centric mindset 

 
Work Shift 

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week. 
 

BENEFITS AND OTHER DETAILS  

Benefits  

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.  

Specific benefits for Argentina include: 

• Marriage and/or birth gift 

• Gym membership discounts 

• Optional courses (agreements with online universities) 

• Gift vouchers for special occasions (Recognition points awarded) 

• 10 consecutive days of leave for non-birthing parents 

Other Details 

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to [email protected].   

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws.